Some of my policy papers contained signature forged by Kotak agent. Requests to either cancel the policy or change the documents are ignored.
Correspondence:
Sir,
I am in receipt of the policy No. 02256664 Client ID 54171176 and Policy No. 02256671 Client ID 54175954.
Please note that certain documents attached to the captioned policies do not carry my original signature. A cursory look at the signatures on the forms and the signature on other documents will make this obvious.
It has been over 7 days since I have contacted the agent and informed them the seriousness of this issue. However no action has been taken by them so far. I also tried contacting the customer care but they are on holiday.
I am still within the 15 days free look period of the policy. I request you to kindly replace the incorrect documents or cancel the policy and refund me the amount.
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Thanks & Regards,
Kumar Alok Nigam
Call: 09870 200 250
eMail: [email protected]
WebSite: www.nigamsoftware.com
Sir,
I had sent this mail yesterday but have not received any reply. I had a word with Mr. Amit (ABM), who assured me that he would have the documents replaced. I also spoke to Mr. Ram at customer care who advised me to wait for the official reply.
Kindly do the needful at the earliest and oblige.
Thanks & Regards,
Kumar Alok Nigam
Call: 09870 200 250
eMail: [email protected]
WebSite: www.nigamsoftware.com
Dear Nigam,
Thank you for your communication.
We would request you to visit nearest branch for better assistance.
For further queries please feel free to write to us or contact our Client Service Desk on 1800-209-8800 from Monday to Saturday between 8:00 AM to 10:00 PM.
Warm Regards,
Kaushal Shah| Customer Care | Kotak Mahindra Old Mutual Life Insurance
Sir,
You have conveniently avoided replying to the core problem. Since the signature on certain documents is not my signature, I wish to either have the documents replaced or amount refunded.
Please inform me whether you can have the documents replaced with original signature or I have to cancel the policy.
Thanks & Regards,
Kumar Alok Nigam
Call: 09870 200 250
eMail: [email protected]
WebSite: www.nigamsoftware.com
Dear Kavita,
This has reference to my discussion with Mr. Abhishek and Mr. Amit on 11/5.
The agent had forged my signature on various documents hence I had requested Kotak to either cancel the policy or have the documents replaced. Please refer to my correspondence below.
This is to put on record that it is over a month since Mr. Amit has collected fresh documents for policy No. 2256671 but I have still not received the corrected policy.
It is very sad that an organisation of high repute is firstly allowing its representatives to indulge in such activities and then taken so long to respond to client request. I regularly invest with various organisations but now I will have to think twice before investing with Kotak Group.
Kindly look into the matter urgently.
Thanks & Regards,
Kumar Alok Nigam
Call: 09870 200 250
eMail: [email protected]
WebSite: www.nigamsoftware.com
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