This is regarding false promises made to corporate salary account holders by Kotak bank officials. We were promised a lot of facilities on my account during account opening. Later I discovered that Kotak had not created the right kind of account and the facilities I was promised like petro card, gold card etc were not activated on my account.
After a endless calls to call centre, customer support I am still not able to get a clear picture and commitment from Kotak Bank. Mr. Pratik Sinha who is suppose to be customer relations officer does not pick up calls and when escalated had called me once to request me to erfill some forms again.
This is not acceptable from a reputed bank like Kotak. Please do something to get my issue resolved if someone responsible is reading this.
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