I have been using online trading tool KeatPro for the last three months and have often found the application taking too long to log in during the early opening hours of the Stock exhange. I would like to bring it to your kind notice that the KeatPro application hangs as a result of which i am unable to trade during the first morning hour. The same happens on the kotaksecurities website. I had to trade my equities on 21.12.09 and found myself helpless, and after speaking to your technical helpdesk (Mr. Tanveer reference no. 4279437) found out that a new version of the software has been launched and that many clients are facing the same problem. He tried helping me but said it would take time for the new version of the software to download. Since this is a technical problem with the Kotaksecurities servers what about the losses incurred during the same time period and finally i was able to login not before the losses had happend.
I am sure you would agree that the clients should not take the bear the losses on account of technical failure which happened today morning.
I had to trade sell equities belonging to a) Petronet LNG Ltd. and b) Jaiprakash Hydro-Power Ltd. Unfortunately the prices dropped just after the technical failure was rectified.By the time the systems went normal the losses had been incurred and i was unable to sell the equities.
I would request KotakSecurities to kindly share the losses on account of the software and the website downtime/slowness/latency and the slow/no response from its managers to resolve the same.
I had received a few calls from one Ms Kavitha regarding the same on 21.01.10 exactly two months from the date i lost money on the shares traded on the above mentioned date and she was supposed to get back with the details but till date no one has come back with the solution to above trade losses.
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