I PURCHASED A POLICY NO. 744241845 FROM MAX NEWYORK LIFE WITH A SUM ASSURED 5.00 LAKHS AND ANNUAL TARGET PREMIUM OF RS.50, 000/-PA. THE 3RD PREMIUM WAS DUE ON 4THSEPT WITH GRACE PERIOD AND I MADE SEVERAL CALL THE THE AGENT FOR COLLECTION OF PREMIUM CHEQUE. RATHER SHE REQUESTED ME TO GO TO THE NEAR BY MAX NEWYORKLIFE OFFICE AND DEPOSIT THE PREMIUM. FINALLY I GOT A CALL FROM COMPANIES OFFICE THAT A REPRESENTATIVE WILL COLLECT THE PAYMENT ON 3RD SEPT BUT NOT BODY VISITED ME AT THE ADDRESS CONVEYED TO THEM. NOW THERE IS A SMS THAT MY POLICY HAS BEEN LAPSED.
LAST YEAR WHILE PAYING THE RENEWAL PREMIUM I REQUESTED TO CHANGE MY ADDRESS AS I HAVE SHIFTED TO NEW RENTED HOUSE BUT IT SEEMS THAT THE COMPANY HAS NOT EFFECTED THE CHANGE TILL NOW. IT IS NOT UNDERSTOOD WHAT FOR AGENTS ARE BEING PAID COMMISSIONS FROM HARD EARNED PREMIUM MONEY WHEN THEY ARE NOT PROVIDING ANY HELP OR SERVICE TO THE CUSTOMERS.
NOW I HAVE PAID THE PREMIUM ONLINE ON 9TH SEPT AND WANT THAT MY POLICY IS RENEWED AND THAT ALL THE COMMUNICATION IS RECEIVED AT MY NEW ADDRESS, WHICH IS GIVEN AGAIN OVER HERE. REGARDS.
R N MEENA, 67 SUDARSHAN APPARTMENT, 82 I P EXTENSION, PATPARGANJ, NEW-DELHI-110092 e-mail [email protected]
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