Kind Attn. Mr. Bajpai- Chairman
Kind Attn. Dr. Kim chai ooi- Country Manager
This commmunication is meant to be seen at your level, as people in the team down the level have done cheat and fraud using your organization name. Inspite of various discussions with them, i don't see things are moving at all in system.
I am being harassed unnecessarily because of wrong commitments. Organization wrong practices are demonstrated by team members.
I am sure whether this mesaage will reach you therfore ensuring it is broadcasted from media to ensure more customers should not fall under this trap.
Thanks
Yogesh
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From: Yogesh Arora
To: Care
Sent: Tue, 21 September 12:19:31 PM
Subject: Re: 'FutGen=022-241' Re: GUARENTEED BENEFIT
Dear Team,
Please cancel my policy at earliest and refund the total amount. I would like you to demonstrate speed in action rather than discussion. I am waiting for your formal reply before i formally proceed for next action.
Thanks
Yogesh
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From: Yogesh Arora
To: Care
Sent: Mon, 20 September 10:40:48 AM
Subject: Re: 'FutGen=022-241' Re: GUARENTEED BENEFIT
Dear Customer Service Manager,
I am waiting for your response. As you have chosen not to respond, please be ready to pay for causing mental agony for cheat/fraud done withme for the same. I shall put forward the matter for legal proceedings and you will bear all the cost.
Thanks
Yogesh
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From: Yogesh Arora
To: Care
Sent: Thu, 16 September 12:32:03 PM
Subject: Re: 'FutGen=022-241' Re: GUARENTEED BENEFIT
Dear Team,
Thanks for your email acknowledgment. Note that i will wait till Friday 16th Sept'2010 although i was expecting that professional organization like yours will have some systems in place to check/verify records on priority not waiting for last moment.
Thanks & Regards
Yogesh Arora
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From: Care
To: Yogesh Arora
Sent: Wed, 15 September 7:40:04 PM
Subject: RE:'FutGen=022-241' Re: GUARENTEED BENEFIT
Dear Mr. Arora,
We thank you for choosing us as your preferred life insurance provider and hope that you are enjoying the benefit of security that our policy offers you.
This is with reference to your policy number 00587949 and your mail dated 14/09.
We have noted your concern your concern and have forwarded for investigation, kindly be assured that our company representative will get in touch with you at the earliest.
The service request number of this interaction is 1000208239.
For further assistance feel free to write to us or contact our toll free numbers 1800-220-233 (MTNL and BSNL) and 1860-500-3333 (Airtel) between Monday to Saturday 8:00 am to 8:00 pm.
Assuring you of the best of services.
Request: Please do not change the subject line for future communications and to ensure prompt services.
Yours Sincerely,
Customer Care Team.
&--Original Message&--
From: Yogesh Arora ([email protected])
Date: Tuesday, September 14 10:22 PM
To: FUTURE GENERALI ([email protected]); [email protected] ([email protected])
Subject: Re: GUARENTEED BENEFIT
Dear Sanjay Agarwal,
(Manager L&D | Mallassurance | Delhi NCR & Punjab
Future Generali India Life Insurance Co. Ltd.
Deepsons Building, 1st Floor, M – 10,
NDSE Part -2, New Delhi 110049
(91 11 4066 0300 |)
Thanks for your confirming commitments on email. I have recd. the policy papers. Unfortunately all commitments made by you are not appearing in policy papers.
Assured Return of 10% on 6th year - 247256/-
215% Assured Guarenteed Banifit on 5th year - 64500/-
Shoping Voucher of Validity one year -10000/-
Policy Validity i had asked the tenure to be for 5 years, however it is mentioning 20 years.
I am surprised if commitments made to me from you/team are genuine. Please note that in case of any fake commitment, i prefer to surrender the said policy back and look for refund.
You are advised to confirm on commitments on Company Letterhead latest by Friday failing which i will approach to Ombudsman and cancel said policy with full refund.
Thanks & Regards
Yogesh
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: FUTURE GENERALI
To: [email protected]
Sent: Sun, 29 August 9:43:51 AM
Subject: GUARENTEED BENEFIT
Respected Mr. yogesh arora
Future Generali Guarantee Advantage Plan
· Key features
· How does it Work?
· Benefits
· Assured Loyalty Additions
· Investment returns
· Policy account value (PAV)
· Flexibility
· Fees / Penalty under your policy
· Eligibility criteria
· other features
· Exclusions & Other Restrictions
· Variability of the fees
(UIN No: 133N027V01)
Life inspires us to look ahead, for a better future, for better investments.
Change is the rule of life. Times change and with each passing phase, needs keep getting bigger, the list of desires keep getting longer.
We understand the demands of changing times. So we ensure that you get most out of your hard earned money. Unpredictable market conditions should not decide the returns from your investments. That’s why we strive hard, so that you have assurance of accelerated guaranteed returns while you enjoy the moments of life.
We offer you "Future Generali Guarantee Advantage Plan" which offers host of flexibilities to change your insurance plan with your ever changing needs.
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1. Key features
· This is a non linked, non participating plan.
· Provides Assured Loyalty Additions ranging 215% of the first year annual premium
· On death other than accidental, sum assured Policy Account Value Assured Loyalty Additions (if eligible) is payable to the nominee.
· On death due to accident provided life assured is above age 18, 3 times sum assured Policy Account Value Assured Loyalty Additions (if eligible) is payable to the nominee.
· On maturity, Policy Account Value Assured Loyalty Additions (if eligible) is payable to the life assured.
· Separate account namely Policy Account will be maintained at policyholder level.
· Investment Return will be declared in advance by the company every quarter.
· Partial withdrawal can be made after 3rd policy year. No partial withdrawals will be allowed in the last 5 years of the policy.
Annual Premium for 5 year - 30, 000/-
Assured Return of 10% on 6th year - 247256/-
215% Assured Guarenteed Banifit on 5th year - 64500/-
Shoping Voucher of Validity one year -10000/-
2. How does it Work?
Step 1: Decide your premium amount
You have to first decide the amount you want to invest as premiums under the policy. The minimum amount of annual premium is Rs 6, 000.
Step 2: Decide your Sum Assured
Your Sum Assured depends on the amount of premium that you decide to pay. The minimum Sum Assured is 5 * annualized premium.
Step 3: Decide your policy term
You have to decide the policy term of 5 yrs, 10 yrs, 15 yrs, 20 yrs, 25 yrs or 30 yrs for which you would like to avail the benefits of the policy. You have to pay the premium through out the policy term. Depending upon your financial planning, you can decide the policy term.
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3. Benefits
3.1 Maturity Benefit:
On the maturity of the policy the Policy Account Value as on the date of Maturity plus the Assured Loyalty Additions are payable to the life assured
3.2 Death Benefit
Prior to Risk Commencement
In an unfortunate demise of the life assured either natural or due to accident, prior to the commencement of risk under the policy, we will pay the Policy Account Value plus Assured Loyalty Additions (if eligible) to the nominee.
After Risk Commencement
Death other than accidental
In an unfortunate demise of the life assured after the commencement of risk,
· the Sum Assured plus the Policy Account Value plus Assured Loyalty Additions (if eligible) are payable to the nominee
Death due to accident
In an unfortunate demise of the life assured due to an accident after attaining age 18 years,
· 3 times Sum Assured plus the Policy Account Value plus Assured Loyalty Additions (if eligible) are payable to the nominee.
With in first three policy years, after the risk commencement, if the premiums are discontinued and the life assured dies during the revival period, we will pay the fund value as on date of death
Note:
No additional accidental death benefit is payable under the policy if the life assured is a minor at the time of death
If the proposer predeceases the life assured during the minority of the life assured, no benefit will be payable. A new Proposer may be appointed.
The Date of Commencement of Risk would be the date of issue of first premium receipt. If life assured is below age 10 at the time of policy issuance, risk under the policy will commence from the later of
The policy anniversary falling after life assured attains 10 years of age1
2 policy years after commencement of the policy
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4. Assured Loyalty Additions
On maturity of the policy, the life assured receives the Assured Loyalty Additions as a percentage of first year premium depending upon the policy term. Assured Loyalty Addition is available at maturity if the policy is in force. After the 8th policy anniversary, if death occurs anytime before the maturity date and the policy is in force at time of death, assured loyalty addition is available. The Assured Loyalty Additions are as under
Policy Term
Assured Loyalty Additions (as % of First year Premium)
5 years
215%
15 years
215%
20 years
265%
25 years
265%
30 years
325%
Eligibility Condition; The Assured Loyalty Additions are payable on in-force policy at maturity or at earlier death after 8 years from policy commencement
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5. Investment return
Interest rate will be declared for each quarter in advance for the next 3 months i.e. January to March, April to June, July to September and October to December. The interest applying the declared rate will be accrued to the Policy Account every month.
The interest rate is guaranteed for the quarter for which it is declared, for existing Policy Account Value. However for new premiums, (Whether from existing policies or new policies), it is not guaranteed and can change in case of extreme fluctuations in interest rate. In that case the company will declare a new rate applicable to the new premiums for the rest of the quarter.
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6. Policy account value (PAV)
From the premium paid, the allocation fee gets deducted and the balance Premium is invested in Policy Account Value. All applicable fees will be deducted from the PAV at every monthly anniversary of the policy.
For the Quarter ended June the Interest rate is 7%.p.a.
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7. Flexibility
Surrender: Surrender can be made any time during the policy term. If policy is surrendered before the end of 3 policy years, the surrender value equal to Policy Account Value less applicable surrender penalty and Market Value Reduction (MVR) if applicable will be kept frozen on date of surrender & no subsequent fees will be deducted & that surrender value will be paid at completion of 3 years. Assured Loyalty Additions are not payable on surrender.
Partial Withdrawal: The policy holder can make partial withdrawals only after completion of 3 full policy years. One partial withdrawal is allowed per policy year. The minimum amount that can be withdrawn is Rs..2, 000/- (in multiple of ‘000). The maximum amount that can be withdrawn per year is 10% of the Policy Account Value. Partial withdrawals are not allowed in the last 5 years of the policy.
Partial withdrawal can be made if the attained age of the life assured at the time of withdrawal is 18 years or above, or by the proposer during his/her lifetime if the life assured is a minor. The PAV after a partial withdrawal should be at least equal to one year’s annualized premium.
Partial withdrawal is subject to surrender penalty & Market Value Reduction (MVR), if applicable.
Decrease in Sum Assured: A decrease in sum assured is allowed subject to minimum conditions under the plan. However, the premium will not be reduced and remain same.
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8. Fees / Penalty under your policy
Partial Withdrawal Fees: One partial withdrawal is allowed per policy year. And is subject to surrender penalty and MVR as applicable at the time of withdrawal.
Surrender Penalty: On Surrender of the Policy Account Value, the Surrender value shall be obtained after applying the surrender Penalty as under
No of Completed Policy Years
Surrender Penalty as a % of Policy Account Value
Year 1 or less
100%
More than 1 but less than or equal to 2 yrs
50%
More than 2 but less than or equal to 3 yrs
35%
More than 3 but less than or equal to 4 yrs
20%
More than 4 but less than or equal to 5 yrs
10%
More than 5 years
Nil
The surrender value is subject to Market Value Reduction factor.
Fluctuations in market interest rate bring in volatility in value of assets in the portfolio of this plan. Surrender of policies after erosion in portfolio value affects the interests of continuing policyholders. To avoid this, Market Value Reduction (MVR) will be applied on surrender, if required.
The Market Value Factor (MVR) factor is given by the formula as under,
MVR = 1 – Market value / Book Value
9. Eligibility criteria:
Minimum – Maximum Entry Age
Minimum: 0 years (as on last birthday)
Maximum: 60 years (as on last birthday)
Minimum - Maximum Age at Maturity
18 years to 70 Years
Premium Paying Frequency
Yearly & Half-Yearly
Policy Term
5Yrs, 10 yrs, 15 yrs, 20 yrs, 25yrs & 30yrs. The policy term shall be such that the life assured is a major at the time of maturity of the policy
Premium Paying Term
Equal to Policy Term
Minimum Sum Assured
5 times Annual Premium
Maximum Sum Assured
M*First Year Annual Premium, where M is a factor which depends upon the age at entry (of the life assured)
Age at Entry (last birthday)
Multiple Factor
0 to 40 years
25
41 to 45 years
15
46 to 50 years
10
51 to 60 years
5
The maximum sum assured that can be opted for under this plan is Rs 25 lakhs
Minimum / Maximum Premium
Minimum
Yearly - Rs 6, 000/-
Half yearly – Rs 3, 000/-
Maximum Annual Premium – Rs5 lakhs
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10. other features:
Free Look period: If you are not satisfied with the terms and conditions under your policy, you may cancel the policy within the free look period of 15 days from the date of receipt of the policy document. We will refund the premium paid subject to the deduction of the proportionate risk premium for the period of cover, the expenses incurred by us towards medical examination, if any, and stamp duties.
Grace period: : A grace period of 30 days from the premium due date will be allowed for payment of yearly, half yearly premiums. The policy will remain in force during the grace period. If any premium remains unpaid at the end of the grace period, the policy shall lapse. The policy benefit thereafter would have no further value except as provided under the non- forfeiture provisions.
Premium Discontinuance: If premiums are not paid in the days of grace, a policy lapses. The following will apply based on the number of years’ premiums paid before lapse.
Discontinuance of due premiums before completion of 3 policy years:
If all the due premiums have not been paid within the days of grace, the insurance cover & inbuilt accidental death benefit shall cease immediately. The policy will continue to accrue interest as and when due and all fees other than insurance fees will continue to be deducted.
A policy may be revived within the revival period of 2 years from the due date of first unpaid premium.
In case the policy is not revived during this period, the policy shall be terminated and the surrender value, if any, shall be paid at the end of the period allowed for revival. If a policyholder surrenders a policy before the end of 3 years from the date of commencement, the surrender value will be calculated as on the date of surrender and the amount will be kept frozen with the insurer and the same will be payable on completion of three policy years. The policy will take no further part in the investment performance. No subsequent fees will be deducted for such a policy.
Treatment of such policies in valuation of liabilities:
During the revival period, a provision will be made for liabilities arising out of likely future revivals of these policies.
Discontinuance of due premiums after payment of at least 3 years premiums:
If all the due premiums have been paid for at least three consecutive years and subsequent premiums are unpaid, a policy may be revived within the revival period of 2 years from the due date of first unpaid premium.
During this limited period for revival, the insurance cover under the base plan shall be continued by levying appropriate fees. The cover under the inbuilt accidental death benefit will also continue. The policy will continue to accrue interest as and when due. All applicable fees will continue to be deducted
At the end of the allowed period for revival, if the policy is not revived, the policy shall be terminated by paying the surrender value. However, the life insurance cover and in built accidental death cover under the plan may continue, if so opted to by the policyholder, by levying appropriate fees until the surrender value does not fall below an amount equivalent to one full year’s premium. The policy will continue to accrue interest as and when due.
When the PAV reaches an amount equivalent to one full year’s premium, the policy shall be terminated by paying the PAV.
Assured loyalty Additions are not payable in any payment made to a policy in which premium is discontinued.
Revival: If premiums are not duly paid within the period of grace and the policy is not surrendered, the policy may be revived for full benefits within a period of two years from the due date of first unpaid premium and before the date of maturity while the life assured is still alive. The revival will be considered on receipt of
A written application from the policyholder along with the proof of continued insurability of the life assured as specified by the Company from time to time and
On payment of all due premiums.
The revival will be effected at company’s discretion and subject to such terms and conditions as the company in its discretion may decide. On revival all the due premiums shall be payable subject to any underwriting requirement.
A lapsed policy shall continue to participate in the Quarterly Investment Return for the existing amount in the PAV.
Nomination & Assignment: Provided the policyholder is the life assured, he / she may, at any time before the policy matures for payment, nominate a person or persons as per Sec 39 of the Insurance Act 1938, to receive the policy benefits in the event of his / her death
The Policyholder can also assign the Policy to a party by filing in a written notice to us. The assignment should either be endorsed upon the Policy itself or documented by a separate instrument signed in either case by the Assignor stating specifically the fact of assignment.. Only the entire policy can be assigned and not individual benefits or any part thereof. Any assignment shall automatically cancel a nomination except any assignment in favour of the Company.
Tax Benefits: Tax benefits are available as per prevailing tax laws. Please consult your tax advisor for the same.
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11. EXCLUSIONS & OTHER RESTRICTIONS
No benefit will be payable in respect of any condition arising directly or indirectly through or in consequence of the following exclusions and restrictions -
Suicide Exclusion
If the life assured commits suicide within one year from the risk commencement date or revival date, if revived, whether sane or insane at that time, the Policy shall be void and the Company will not pay any claim by virtue of this Policy.
For benefit under Accidental Death
No benefit will be payable in respect of any condition leading to accidental death arising directly or indirectly from, through or in consequence of the following exclusions:
Arising out of self inflicted injury, suicide, or death whilst under the influence of intoxicating alcohol, or narcotic substances;
Arising out of riots, civil commotion, rebellion, war (whether war be declared or not), invasion, hunting, mountaineering, steeple chasing or racing of any kind, bungee jumping, river rafting, scuba diving, paragliding or any such adventurous sports or hobbies;
As a result of the life assured committing any breach of law;
Arising from employment of the life assured in the armed forces or military service of any country at war (whether war be declared or not) or from being engaged in duties of any para-military, security, naval or police organization; and
As a result of accident while the life assured is engaged in aviation or aeronautics in any capacity other than that of a fare-paying, part-paying or non-paying passenger, in any aircraft which is authorized by the relevant regulations to carry such passengers and flying between established aerodromes.
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12. Variability of the fees
The allocation fees are guaranteed.
The policy administration fee can be increased by not more than 5% per annum since inception.
The company may change the investment management fees from time to time.
Insurance fees are guaranteed.
The surrender penalties are guaranteed.
The 10% cap on partial withdrawal is subject to change, subject to IRDA approval.
A month’s notice will be given to the policyholder in case of an increase of fees whenever fees can be increased. The increase, if any, will apply from the policy anniversary coinciding with or following the increase.
Any change in amount or rate of fees as stated above will be subject to IRDA approval.
Kindly Find the attechment of our Market Outlook
Thanks & Regards,
Sanjay Aggrawal?
Manager L&D | Mallassurance | Delhi NCR & Punjab
Future Generali India Life Insurance Co. Ltd.
Deepsons Building, 1st Floor, M – 10,
NDSE Part -2, New Delhi 110049
(91 11 4066 0300 |
Mail: [email protected] Visit: www.futuregenerali.in
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