From
Dr R Jeevanandam,
Vehicle no: TN 23 AK 6637,
Mobile no: 9894697656
Vellore.
To
The General Manager,
Mahindra & Mahindra Finacial Services Ltd.
Respected sir,
Sub: Waiting for Justice
Truth alone triumphs, I hope your company is following this. But I don’t think it is in your vellore office. I bought Mahindra Rodeo bike for my daughter and got lone from your esteemed company. As a customer, I finished my duty by paying the entire installments on the month of June without any arrear.
But they did not give my R C Book of my vehicle yet. When I approached the Vellore branch office on 9th September (Friday), they told me to come on Monday. When I approached on 12th September (Monday), they started searching my R C book only after that. When I asked the Branch manager, he said “we are searching it” and went off casually. With the diabetes complaint in me, I waited there in office for more than 4 hours, but they couldn’t find my R C book. They did not say me any remedial yet.
They just did not care about the customers after enrollment. Is this the customer satisfaction they are striving for?
Rise is your logo. But these people are making you to go down. Is this the way they maintain the records?
This is not like pointing the mistakes about your esteemed company; instead this is a misapprehension to your memory about your branch office.
Respected adjudicator, Please take this issue as very serious and give us justice. Please teach them company ethics and maintain morality to customers, which I was striving for, from your company.
Hope I will get my rights (R C Book) soon from your esteemed company soon. Waiting for your execution.
Thanking you
Yours truly suffered customer
Dr R Jeevanandam
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