I have already done payment from net banking as there is no executive for collection of Cheque from Panvel Navi Mumbai they ask me to pay through net banking.
I had done the same on 1st june in morning. After transfer of amount Rs10000/- i recieve the transection details from Max new york Helpdesk Id in my mail Id. but after waiting till 8th June my payment is not updated till date. After continous followup from my side from 5th june. I am getting same reply that we are checking in the system but not reflecting.
Axis bank already mail me that they have already done the payment in Max NewYork.
But then also the payment is not updated also the customer care transfer the call to Mr. Rajeev who is looking after the problem but he without solving & hearing the problem disconnect the phone call.
My transection details are as & Details provided from Axis bank is also copyed with this mail.
THIS IS THE MAIL RECIEVED AS TRANSECTION DETAILS AS THE TRANSFER IS SUCCESSFUL
Dear Apurva Gupta,
Greetings from Max New York Life Insurance Company!
Thank you for visiting our site and choosing Internet Payment Gateway as your premium paying mode.
We have successfully received payment towards (Top Up) on 01/06. Please refer to below information for your future reference.
Transaction Id - 17783436
Name - Apurva Gupta
Policy No. - 496278714
Date Of Birth - 22-02-1980
Mobile Number - 9967413778
Payment Amount - 10000
You will shortly receive your Premium Receipt at your registered email id.
Get easy access to your policy details at www.maxnewyorklife.com. So get your policy registered now!
If you need any further assistance, please write back to us at [email protected] or call us
Toll free at 1800 200 5577 (from all service providers with GSM / CDMA Mobile).
We assure we will continue to provide the service that Max New York Life is committed to deliver.
Karo Zyaada Ka Iraada.
Thanks and Regards
Customer Service
Max New York Life Insurance Company Ltd.
THE MAIL RECIEVD FOR THE CLARIFICATION FROM AXIS BANK
Dear Sir/Madam,
Thank you for writing to us.
As per confirmation received from Max New York, the mentioned payment has been updated successfully at their end.
User 036038370
Payment Id 17783436
Payee name MAX NEW YORK LIFE INSURANCE CO. LTD
Consumer code edy01062010225447namicMarId303469
Bill_ref_info edy01062010225447namicMarId303469_496278714_Apurva_Gupta
Transaction Amt 10000
Payment Date 6/2
Acid . 036010100312707
Payment Status S
Assuring you of our best attention and services at all times
Thanks & Regards,
IT HELP DESK
AXIS BANK LTD.
Now this can be solved through consumer form only. As i want discontinue this policy as Maxnewyork life insurance is a froud company never try to take insurance in this. As they will never give you the service you required so my suggestion is not to go for Max newyork insurance for investment, Try for other company.
If Max newyork executive are checking this complaint feel shame for this as you are not updating the amount then where is the amount if the amount of Rs 10000/- is transfered in your account. from axis bank.
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