Reg: Policy No.434338497 – Date of Policy: 01-March – Max New York Life Insurance Co. Ltd.
With a great trauma which I have undergone for three years post taking the above mentioned policy with Max New York Life Insurance Co. Ltd.., (The Company) I would like to bring to your kind notice how a customer is been cheated and harassed by this company expecting you to help me as now I feel you are the last one hope left for me.
I was approached by a Sales Manage Max New York for making me buy the above-mentioned policy, with good terms and trust I have agreed to by the policy.
I was issued with the policy documents after fifteen to twenty days of making the payments. After receiving the policy document I have noticed that someone clearly overwritten and changed by date of birth to 19th May 1977 where in my correct date of birth which I have mentioned in the application (the policy document was 19th May 1978.
When I brought this to the company notice they just ignored by complaint by justifying that nothing really would effect this small correction. And excess charges of 20% which they charged as agent commission was mandate even though customers are not updated on this.
Later again I approached the company to assist me in correcting the above details and also update my new address which I have changed. The company initially clearly denied for correction and later on insisting for correction, they asked to visit their Begumpet branch (Gowra Plaza) Hyd. Which I did given my complaint in written with relevant address change and DOB correction documents.
Even after months when I have not received any update and my details were still not rectified I visited the branch again and to my surprise I got a reply stating they miss placed my complaint details hence were unable to change the address and DOB.
I have contacted various number of times request them to please address the issue and customer care was also very reluctant in allowing me to speak to any superior to express my issue.
After making my two premiums and having changed my address twice which were never taken into consideration I have decided to stop making the payment expecting some superior would get in touch to resolve my problem, however hard luck no one turned up.
After realizing that I was neck depth cheated by this company decided to make my third premium at the end of the year i.e., on 12th Feb for the complete year which my policy was lapsed. Knowing that this was not a wise decision still I made the payment by visiting the branch at Astral Heights, Banjara hills road no.1 as I lost faith with people working at Gowra Plaza.
Hard luck struck me again, this time the company did not even acknowledge the payment which I had paid at their own branch. Now when I enquired with customer care they are saying I have not given complete documents (health declaration form) so funds are lying is suspense account.
I just want to know from the company and you is it not the basic responsibility of the branch officials collect and inform the customer about the relevant documents while they only eager to collect the amount from the customer. How would a customer now the process and procedures of a company. And again all the documents which I have given to correct my details were totally ignored till date.
Please… Please help me once and for all from getting out of the clutches of this cruel company which does not have ears to listen to the customer and understand what a customer is try into say for three years. Due to the address issue I have not received any communications from the company.
Sir… I request you to please investigate the case and I you find the above mentioned points are valid please assist me atleast getting back my principal amount back from these people.
For your kind information till date i.e., 22nd Feb my details of DOB, address change and payment of Rs.20000/- (Twenty Thousand Rupees only) are not acknowledged. I don’t now where the funds are but I am making interest payment on my credit card through which I made the payment.
I had taken this issue with CEO of the company, Mr. Rajesh Sud. Nither he nor his office does not have the basic courtesy to reply to the customer mail. I have written three mails and I have not received a reply from them till date.
Hoping a reply from your end… atleast from you…!
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