We have medi claim Insurance with New india Insurance & their TPA is MEDI ASSIST INDIA TPA PVT. LTD. our family policy number is 141600/34/09/11/00004063 & claimant name is vimal Navin parekh WITH MEDI ASSIST CLAIM NO. 1549512
Our above claim is settled by company with a letter mentioned that company will not do any clerification after 7 days of settlement advice letter date. We have wrote 2 letters to this company within 20 days from their settlement letter received by us to their Indiana house Andheri (e), Mumbai office. However company is not replying to this letters from last about 1 month nor they have put any online status about our letters on their website
www.mediassistindia.com under our alloted online access account. This kind of service approach for a ISO certified company is really not appreciated. Company can not take their stand by specifying in settlement letter that they will not clerify anything about settlement amount after 7 days of this letter date. Generally customer receive letter 1-2 days after letter date & it takes some time for claimant to analyze the same. Even sometime some details may be required from hospital to resubmit it to TPA company & it takes time so 7 days limit is certainly not acceptable. Ideally company must reply to all queries of customer & put the status of all such queries online. I think company's ISO standard also do not agree with such policies.
0 comments