MetLife
Cheating

I am Abhishek Khurana, I had Policy of MetLife. Policy No 2002397.

I had taken this policy in the month of May '09. And had not receive the

policy till Nov'09.I had contacted sales team regarding my policy.

And always i got the message its in process. On 10th of Nov'09 I got sms on

my mobile no 9711010837 reminding to pay the premium. As it was due on Nov' 09.

After that i made a call to customer service and told the representative that i had not received the policy till now. He told me that they had already delivered the policy in the month of June '09 and some one Mr Singh had received the policy at my place. Well there is no Mr Singh at my place. So i left with a question who is lying to me either sales team or customer care officer. I asked the officer to please give the courier company details who had delivered the policy. He told me it don't have any details with him. They only have Courier company name and POD no.

So that means Metlife is cheating with customer. Because there is fault in there system they don't have the proper information what their vendors (Courier Company) are doing. And when customer ask for vendor information they are helpless.

Well after that i received My Policy Kit on 2nd Dec '09. With a Cover Letter on it dated 28th Nov'09. After reading terms & conditions i felt cheated and not agree on them. So i requested Metife to cancel the Policy in Freelook. Regarding this i had submitted the policy documents in Noida Sec 63 branch on 8 the Dec '09.

On the 16 Dec '09 i got a letter from Metlife that my request for FreeLook of the policy had been canceled as they had already delivered the policy in the month of June '09. I again make a call to metlife regarding this stuff that i hadn't receive the policy in the month of June'9. And do a proper investigation with courier vendor and with your system.

I had checked my Policy Kit. There was a WELCOME LETTER date NOV 28.

That means the policy was first delivered to me in the month of DEC'09 because if it was delivered to me in the month of June'9 than there must be respective date on the Welcome Letter. Not in the month of June'09.

So I have sent these complain mail to you as a higher authority with lots of expectations and I am praying for justice and necessary action against the guilty. I further request you to help me to get my money back as soon as possible.

Thanks