Subject: Fraudulent Withdrawal through Internet from My Saving account of Punjab National Bank, S.G. Road, Ahmedabad (Gujarat)
Dear Sir.
This has with reference to abovementioned subject. I am having saving account No. 4889000100000389 with Punjab National Bank, Shapath IV, S.G. Highway, Ahmedabad.
I have received a telephone call from Punjab National Bank on 28/09 at 14.00 PM, and being told that a sum of Rs. 21- is transferred to Nine different accounts and subsequently withdrawal by those persons. Since 28th September was holiday, I approached the Branch on next day morning and given written complain regarding fraudulent withdrawal from my account and ask them to lodge FIR with Police and properly Investigate the matter. I requested PNB to reverse those all fraudulent transaction from account and credit the same in my account.
I have approached to Zonal office of PNB at Ahmedabad and Head office at New Delhi, and provided them the details of all nine account holders, their branch name, address to file FIR and properly investigate the matter.
I have repeatedly followed up with PNB, but they never shown their willingness to investigate the matter and return my amount.
On 28th October, I have received a letter from PNB Branch, mentioning that user ID and password disclosed from my end, which is leading to allege this fraudulent withdrawal. The copy of the letter is enclosed herewith.
As I mention earlier also, Punjab National Bank has never shown their interest in Investigating the matter, after my several reminders, they have never lodged FIR with Police. And now they are giving baseless, misleading and irresponsible reply to escape from their liability.
Dear Sir, I have neither disclosed nor shared my user ID & password to anybody, also note that I have never used my User ID and password at any cybercafé, so there is no question of disclosing the same at my end.
I would also like to draw your kind attention that some more Punjab National Bank’s account holders are also there, who are suffered from fraudulent withdrawal on the same day, if desired let me know, I will provide the name and details of those account holders also.
You are also aware that on 16th October; there is a headline in all the leading news papers and media that crores of rupees wrongly deposited in some account holders of PNB. It clearly indicates that there is some problem in PNB IT system.
I strongly believe that leakage of this information is from PNB end or somebody broken their faulty security system and done all this transfer in nine accounts in less than a minute.
Sir, I am regret to say that Punjab National Bank is having all desired information like, Account number, Name and address of all the nine account holders, video clip of ATM etc, but instead of expediting the investigating procedure and calling those account holders, they are simply giving misleading and baseless reply.
If PNB has followed KYC norms issued by RBI, then they should call those account holder and asked explanation from them for the transactions in question.
It clearly indicates that PNB is hiding the fact that this fraudulent withdrawal has taken place in a planned manner using their faulty, unsecured security system and if ID and password leaked, that is with the help of PNB personal only.
Sir, my submission is that PNB is solely responsible for disclosing my ID and password to someone or breaking my ID & Password by someone using their security system & network.
Till date PNB is deposited Rs.109000/- in my account still Rs.103000/- is not deposited by them.
I humbly request you to please protect my Interest as customer. On the one side these people are asking more and more people to use net banking and on the other hand they are not taking any responsibility for fraud done through their network and system.
I request you to please look into the matter seriously and in the interest of Customer and Indian citizens, please take appropriate step to resolve the issue
Expecting favorable reply from your side at earliest.
Yours Truly
Abhisek Jain
C/o JMC Projects (India) Limited
A-104, Shapath IV, Opp. Karnavati Club,
S.G.Highway, Ahmedabad (Gujarat)
PIN 380051
Mobile 9328277291,
E Mail: [email protected]
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