Muthoot gold loan
Late Reponse (delay in work)

My Name is Jagan Babu sunku, residing at kothagudem khammam district, A.P. My father, Rajaiah. Sunku taken the gold loan at Muthoot Finance, Kothagudem branch, Khammam District Andhra Pradesh. Recently my father was expired. At the time of taking gold loan, my father has given the nominee name as my mother name.

when we approached the muthoot finance, Kothagudem branch, branch manager asked the death certificate. we have submitted death certificate and Lawyer affidavit also and govt issued ration card also and more over we have cleared the all the interest payments which were due to till date and we have payed the actual principal amount which was taken by father (by keeping the just rs100 as pending).

When we approcahed to release the gold items, kothagudem branch Manager and employees are asking us to wait for 5 days, but they are telling the same answer from the last two months. They are irritating us and we are getting same answer that need to wait for few more days until we get the response from the head office. Here i didnt get why this issue is taking this much time even we have submitted the death certificate, affidavit and ration card.

Thanks,

Jagan Babu. Sunku