DEAR SIR,
I am happy enough that my LCD TV of Xaria22 model is now functioning normally after your service stations (10, sayanagar, Bhubaneswar) service man's suggestion.
But I am surprised to see your service charge. They demanded Rs. 600/- for a valuable suggestion. i.e. They told us the secret code of the LCD only by which it is start functioning properly.
I am a permanent customer of your company. Previously (Twenty years OLD) I have Onida TV of 21" which is me till now without any complain.
I told you also about the complain of the LCD. I remind you again
The Complaint
" While remote is operated by me Accidentally some button might be pressed unknowingly. A MENU which I have never seen after purchasing the LCD (about 14 month back) appeared on the screen where a factory set up appeared. When ok button is being depressed the LCD stop responding to all manual and remote buttons."
So I lodge a complaint in your toll free number and simultaneously wrote to you.
The solution is so simple that a kid can solve. But we could not solve it as I don't know the procedure and secret code which is 1700.
Coming to the main point
1.Why I should be charged for the service which you have not offered to me? The amount is charged for manual labour in the bill. where there is no absolutely no manual labour.
2. The service station is only 2 km. from my residence.
3. The code and procedure could have been told to us over phone without coming to the home.
4. Why the same code is not provided to the consumer at the time of selling LCD?
5. Why it is not mentioned in the MANUAL of the LCD in the troubleshooting part.?
I want explanation and action for the above point raised by me within 7 days satisfactorily. The amount (600) must be refunded to me unconditionally. Otherwise I will proceed to the Court of law for JUSTICE.
Yours faithfully,
Bijay Kumar Dash
Qr. NO. 6, Block No. 16 Type III,
2nd Postal Colony, Vanivihar
Bhubaneswar - 7, Odisha.
Cell- 9438305939
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