I AM HOLDING A SAVINGS BANK ACCOUNT NO. 29670100000528 WITH BIRATI BRANCH OF THE BANK SINCE 2006. I WENT TO THE BRANCH ON 08.12.2012 TO SUBMIT KYC DOCUMENTS FOR MY ACCOUNT. CONCERNED STAFF BEING ABSENT, I WAS ASKED BY ANOTHER STAFF OF THE BRANCH TO COME ON ANY OTHER DAY TO SUBMIT THE DOCUMENTS. I WENT TO THE BANK AGAIN ON 12.12.2012. THIS TIME I WAS TOLD THAT THE LAST DAY OF SUBMISSION OF THE DOCUMENTS WAS 07.12.2012 AND HAS ALREADY EXPIRED. MY SIMPLE QUESTION IS THAT WHEN THE LAST DAY WAS ON 07.12. WHY WAS NOT I TOLD OF IT ON 08.12.2012 ITSELF. THUS I COULD HAVE AVOIDED VISITING THE BRANCH ON 12.12.2012 UNNECESSARILY. WE ARE NOT INFORMED PROPERLY ABOUT THE CHANGES IN BANKING NORMS. THE BRANCH AUTHORITY JUST PASTE A PAPER DESCRIBING THE NORMS AND WASH THEIR HANDS OFF. I AM YET TO SUBMIT THE KYC DOCUMENTS.
SUBHASIS DUTTA
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