I deposited a cheque (HDFC Bank cheque no. 415988 dated 31-10) on 05th November at Begumpet ICICI branch. I called to customer care (23128000) on 08th November for finding the status of cheque. To my surprise I got the revert saying that cheque is been bounced back. There is no SMS or intimation to me till I called the customer service. he confirmed me that the message been sent. I told him that I have not received so he checked in the records and he reconfirmed that message not been sent. (recording of telephonic conversation on 8th November may be checked). They told me, they will find the cheque dispatch status and call back. It was not done.
My name is Subose Chandra Bose Kunta where as cheque is mentioned as Subose chandra Kunta. Bank would have asked me for the proof if required and wanted. Bank failed to do so.
On 09th November again I called to customer service on same number and executive could not assist me, hence call been transferred to supervisor. I explained him that the cheque deposit I am doing for a credit card payment. If not done, I need to pay approx. Rs. 3000/- as interest charges. Requested him to find out the status and he confirmed that he will call back after taking the status from back end team. But there was no call back.
On 15th November I received a message by 10:51 AM that cheque been couriered through first flight airway bill no. A15887096. When I was checking online status showing is returned to HUB because of wrong / insufficient address. There was no call received on finding out the address. The address updated in the records is very much correct. Why the courier agency is not given the call if they have the confusion.
When the cheque delivered on 10th November, bank failed to give intimation through phone or SMS. If initiation would have been given, I would have followed for delivery. But bank team failed to this also.
Again to find out the status I called to customer service again. They don’t have any clear picture on where is the cheque. As per the discussion with Mr. Girish – Supervisor, he will check with backend team and revert back. He could arrange the call back and told me that delivery to the my address will take time so he arranged the delivery at Jubilee hills branch which is my base branch.
As per conversation with service team, cheque was rejected because of name mismatch. On 17th November I visited the Jubileehills branch and given my PAN card as proof of my name and cheque been processed.
While updating the PAN card in my account, I submitted a copy of the same. Before rejecting the same, why was it not been checked in your records properly? And because of the same I was forced to pay Rs. 2041/- Rs. 252/- (service tax) to the bank and wasted lot of time communicating for your poor service.
There are no additional / new documents submitted related to the same.
As the problem is from bank end, requesting help to recover the same.
Regards,
Subhash K
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