Hi, This it regarding courier delivery issue. A Bank issued me a credit card after verified my home address and sent through Blue Dart couries. But when I spoke to Blue Dard customer care, I got a response that the courier boy already visited but due to incomplete address he unable to deliver it. Even the courier boy also visited to my office address but unable to find me as customer care agent Kritika said from Blue Dart.
My question is:
1) How does a home address is wrong as already a bank executive visited to my home and verified the address and my all details?
2) Why a courier boy visited to my office address when I already informed that I will be not available in office after 07:30:00 PM [IST]?
3) Why can't a courier boy called me on my cell phone number provided to Blue Dart if he is unable to reach to me?
4) When I spoke to customer care agent Kritika that can I pick up my courier from Blue Dart Office [located at Juhu Tara Road, ZSantacruz (W)], she replied that the company [Blue Dart] does not allow to do so?
5) Do I need to followup on every hour that where is my shipment?
6) Even when I called to Blue Dart Office landline they are just disconnecting the phone call.
***** This is a really very worst service I ever had by courier company, as there is India Post which delivers many of the couriers to my home address whereas a Blue Dart can't deliver a Single nce.
I think Blue Dart agents works like a ROBOT, which can't think by it's own and do whatever commands passed to it. Just follow and if not meet condition reject the request.
Does Blue Dart trained it's agents to work like ROBOT.
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