On Dec 17 we visited Maruti showroom in Washim, Maharastra to buy a new car (alto 800) Mr. Rajesh was called from HDFC Bank to guide us through the process of Auto Loan.
We updated him that we live in a rented house and recently have booked a house but only have receipt of payment made so there will be nothing which we own as off now.
Mr. Rajesh from the bank said that it will be taken care of and it's not needed for auto loan as rest of the documents are good and we can process further with the loan filling.
on Dec 20 when i called Mr. Rajesh to check the status of the loan he informs me that the verification is left and the case has successfully logged.
On Dec 24 when i called up again informing him that i haven't received any call for verification he gives me the number of his manager Mr. Pankaj to check with him and Mr. Pankaj divert my call to Mr. Imran Branch Manager from HDFC Bank Akola branch and informs me that he will personally take care of this case and will get it done asap.
on Dec 25 i get a call from person who is at my home for verification. Once it is done i call up the above three guys but no one answers the call.
Yesterday Dec 27 i again call up Mr. rajesh and he informs me that my loan will get approved today as all formalities are completed.
Later that day in evening i call up these guys again to confirm all is good and i can get my car tomorrow i.e Dec 28 but no one answers the call.
finally when i tried from a landline of my office they pick up the call and tell me that the approval is on hold as the bank require the proof of ownership of something which is own by us.
I dont get them making this point after 9 days as we had made them clear at first stage that we do not have any property to show.
Now after 9 days of process how can a bank come up with such a condition?
This is merly a mental harrasment by the bank! when i tried to raise my voice against them they say that when a customer sign a agreement there is clearly written "all right reserved by bank" and bank can ask for anything any time.
I am pretty much confused with such a statement made by Branch manager of HDFC bank Akola branch!
This is a serious concern as i am aware and been told by other banks that verification of a person is only done post the documents are properly verified and appproved by bank authorities.
So after been done all the verification how can a bank come up with such a thing?
When told them of the status they inform me that it's my fault and i should be more clear with them! and raise there voice as if i am there slave!
This is clearly an harrasment done by bank here. I wish to put this up to the consumer court with an only hope that such thing should not happen with anybody else and all the colprit be penalize accordingly.
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