I had requested a Credit Report from CIBIL, which after payment of the fees online, I was to get in 7 days. I have made the payment and submitted the required documents on 24th November. The said report has not been given to me. When I contacted them, the reply I got was as under on 12th December. However, after that I have sent 2 mails to them and they have stopped responding. I have asked for refund of my payment but even that is not answered. There is no way to contact anyone else on the website. I do not know how to get them to act. It is more than a month now.
Dear Sir,
We refer to your recent communication regarding your CIBIL TransUnion Score (Including CIR).
We apologize for the delay in responding to your email.
In this regard, we would like to inform you that we have received your required document and your service request number 1454307 is under process. Kindly provide us some more days to process your request. This is subject to receipt of complete and valid documentation. If there will be any additional requirements to your documents, it will be communicated to you through email.
Thanking you and assuring you of our best services always.
Best Regards,
Consumer Relations.
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