At Tehsil Premises Branch Bandipora of J&K Bank, there is lack of customer care service. We are not being attended by the staff of the bank branch, resultantly we lose a lot of time there. This has caused mental agony to us of the bank branch. I went twice to the bank along with old cheque book for its replacement as per instructions issued by the headquarters of the bank through electronic media, but the man sitting on the chair of Manager has refused to take my old cheque book by saying that come next time and is reiterating the same. I want cooperative staff in the bank branch who may deal with the public politely and it is humbly requested to the higher authorities so that the dignity of the bank is maintained. The J&K Bank having highest rank in its field of work, must have sensitive customer care service. A security guard deployed in the bank misuses his powers by resorting to undue interference in the affairs of the public in the bank. A good customer care service can attend all the customers especially those who need their help, but the bank in absence of this service look like that of a butcher's shop.
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