Sir,
as per telephonic instructions, i tried to talk with mr amreek singh (hcl support vendor) mb no. 09501197900, but after listining the central bank of india name he switched off his mobile and we were unable to take up the matter of non-working of hcl hardware and printers in jammu branch, talab tillo branch, bishna branch, railway road jammu branch and karan nagar sirnagar branch. for the last six months and as per below appended mails all these branches and customer service of these branches is suffering for want of support of hcl vendor for the last six months. now these branches are asking for approval to get the printer/hardware repaired locally.
i once again request the zcc zonal office to kindly take up the matter and allow these branches to get the hardware reapired or replaced with working condition hardware.
this is for your information and seeking your guidence in the matter urgently.
anil sehgal
asstt. manager it
rcc ro amritsar
camp jammu
&--Forwarded by bmamri 0417/amritsar/chandigarh/cbi on 03/31 09:20PM &--
To: smzccchan/chandigarh/chandigarh/cbi, zccchanzo/chandigarh/chandigarh/cbi, rmamriro/amritsar/chandigarh/cbi, rccamriro/amritsar/chandigarh/cbi
From: bmamri 0417/amritsar/chandigarh/cbi
Date: 01/11 02:03PM
Subject: Fw: PROBLEM IN HARDWARE IN THESE BRANCHES, printer problem in talab tillo branch.
sir,
hcl persons are not giving any kind of service in J&K branches, as following complaints are still pending for the last six months and our staff as well as customers are too much annoyed:_
Lipi T2250 printer card taken by HCL, still awaiting replacement for the last six months;
mother board taken from bishna branch (more than 6 months passed). now hcl is denying any hardware taken from bishna branch.
mother board taken from jammu main branch (more than 6 months passed). thin client machine (without harddisk) was given which is also not working. no response regarding replacing motherboard.
Moreover there is no call loging system in J&k, when we try to talk with higher escalation, they reply back bluntaly to talk with Jammu engineer Mr. Ravishekhar, and mr. ravishekhar replies us to talk with Jalandhar office. no solution/replacement/service is being given by hcl.
I request you personally to kindly take up the matter with hcl and ask them to provide call loging / call closure details during the last one year (if they possess any).
anil sehgal
asstt. manager it
rcc ro amritsar
&--Forwarded by bmamri 0417/amritsar/chandigarh/cbi on 01/11 01:46PM &--
To: rccamriro/amritsar/chandigarh/cbi, rmamriro/amritsar/chandigarh/cbi, smzccchan/chandigarh/chandigarh/cbi, zccchanzo/chandigarh/chandigarh/cbi
From: bmamri 2177/amritsar/chandigarh/cbi
Date: 09/29 01:27PM
Subject: Fw: PROBLEM IN HARDWARE IN THESE BRANCHES, printer problem in talab tillo branch.
mr. sehgal,
we had tried our best since morning to contact mr. ravishekhar but he is not responding to our phone calls and also till this time he has not visited our banch. you are once again requested for repair of our printers so that we will be able to submit our closing set well in time.
branch manager
talab tillo
&--Forwarded by bmamri 2177/amritsar/chandigarh/cbi on 09/29 01:23PM &--
To: bmamri 2177/amritsar/chandigarh/cbi, [email protected], [email protected]
From: rccamriro/amritsar/chandigarh/cbi
Date: 09/29 11:32AM
Cc: smzccchan/chandigarh/chandigarh/cbi, rmamriro/amritsar/chandigarh/cbi, rccjalaro/jalandhar/chandigarh/cbi
Subject: PROBLEM IN HARDWARE IN THESE BRANCHES, printer problem in talab tillo branch.
sir,
today the mater regarding printer of talab tillo branch was discussed with HCL support engineer Mr. Ravishekhar. He has stated that he is on a call and after this call he will be visiting talab tillo branch (after aprox. one hour time) and will repair the lipi printer. he has also assured that pending spare part will be provided within a week's time.
if any how the engineer do not visit your branch till after noon, you are requested to kindly inform me on my mobile no. 09205307997 (anil sehgal), and also please follow up with hcl engineer mr. ravishekhar (mobile no.09697103115).
anil sehgal
asstt. manager it
rcc ro amritsar
camp jammu
copy to:- ZCC incharge, with request to kindly take up the matter with hcl escalation for early solution of penidng hardware problems in branches in J&K.
&--bmamri 2177/amritsar/chandigarh/cbi wrote: &--
To: [email protected], [email protected], zccchanzo/chandigarh/chandigarh/cbi, smzccchan/chandigarh/chandigarh/cbi, rmamriro/amritsar/chandigarh/cbi, rccamriro/amritsar/chandigarh/cbi
From: bmamri 2177/amritsar/chandigarh/cbi
Date: 09/29 11:19AM
Subject: Fw: Re: Fw: RE: Re: AMC OF HARDWARE IN BRANCH IN JAMMU PROVINCE AND PROBLEM IN HARDWARE IN THESE BRANCHES.
sir,
with reference to below mentioned our branch mail, we hereby once again bring the printer issue to your notice. as stated below one lipi printer spare parts had been taken by your engineer and are still pending, the other lipi printer is also showing hardware alarm and we are unable to get the printouts of statements/reports.
this is the month of halfyearly (sept.) closing so we urgently need the printer to get the closing statements and other relevent statements printouts.
so you are requested to kindly get these printers repaired urgently today.
branch manager
talab tillo branch
jammu 2177
copy to :- Senior Manager (ZCC) Zonal Office chandigarh with a request to kindly take up the matter with hcl company for repairing of printers urgently and also for the time being provide us alternative printer for getting the closing statements prints. without printers we will be unable to generate the closing statements prints and submit the same in time to our ro.
copy to:- Regional Manager Regional Office Amritsar for information please.
Copy to:- RCC Regional office amritsar for taking up the issue with zcc and hcl vendor for early solution.
&--Forwarded by bmamri 2177/amritsar/chandigarh/cbi on 09/29 11:06AM &--
To: [email protected], [email protected], zccchanzo/chandigarh/chandigarh/cbi, smzccchan/chandigarh/chandigarh/cbi, rccamriro/amritsar/chandigarh/cbi
From: bmamri 2177/amritsar/chandigarh/cbi
Date: 09/27 10:57AM
Cc: bmamri 0417/amritsar/chandigarh/cbi
Subject: Fw: Re: Fw: RE: Re: AMC OF HARDWARE IN BRANCH IN JAMMU PROVINCE AND PROBLEM IN HARDWARE IN THESE BRANCHES.
sir,
the spare part of one lipi printer was taken by hcl engineer on 03.09.2010 and is still pending, the other lipi printer is also not working properly. It prints only one page and there after message is shown. this is the month of september i.e. closing month on 30.09.2010 we have to get the closing statements printed on these printers, so you are requested to kindly get these printer repaired on emergency basis.
branch manager
talab tillo branch
copy to :-
Zonal Office (ZCC) for information and request to take up matter with HCL for early repair of printers otherwise it will be very difficult for our branch to submit the closing statements well in time.
Regional Office (RCC) for information please and necessary action.
&--Forwarded by bmamri 2177/amritsar/chandigarh/cbi on 09/27 10:46AM &--
To: [email protected], [email protected], zccchanzo/chandigarh/chandigarh/cbi, smzccchan/chandigarh/chandigarh/cbi, rccamriro/amritsar/chandigarh/cbi
From: bmamri 0417/amritsar/chandigarh/cbi
Date: 09/23 03:28PM
Subject: Fw: Re: Fw: RE: Re: AMC OF HARDWARE IN BRANCH IN JAMMU PROVINCE AND PROBLEM IN HARDWARE IN THESE BRANCHES.
&--Forwarded by bmamri 0417/amritsar/chandigarh/cbi on 09/23 03:20PM &--
To: [email protected]
From: rmamriro/amritsar/chandigarh/cbi
Date: 09/22 10:26AM
Cc: [email protected], zccchanzo/chandigarh/chandigarh/cbi, smzccchan/chandigarh/chandigarh/cbi, rccamriro/amritsar/chandigarh/cbi, rmamriro/amritsar/chandigarh/cbi
Subject: Re: Fw: RE: Re: AMC OF HARDWARE IN BRANCH IN JAMMU PROVINCE AND PROBLEM IN HARDWARE IN THESE BRANCHES.
Mr Ravi Shekhar,
Thanks for your showing concern abount the pending complaints, but below mentioned complaints are still pending, since there is no mechanism for lodging complaints getting the complaint numbers and date of lodgement of complaint with your company so it is very easy to say no call regarding hardware from any branch has been received, but below mentioned complaints are still pending (most of these are of non working of monitors in these branches):-
1. One motherboard from Jammu main branch taken by your engineer on 21.05.2010 (still pending). Two monitors faulty. One floppy drive taken for more than one year (no replacement given). Scanner not working.
2. Two Monitors in Bishna branch are not in working order.
3. One Lipi TG Printer 2250 of Talab Tillo branch (spares have been taken by your engineer for replacement) on 03.09.2010. Two monitors in Talab Tillo branch not working for the last more than six months. LPT port of one PC faulty.(one mother board from Talab Tillo branch taken for repair since four months earlier.).
4. One monitor in R.R. Jammu not working.
I request you once again to kindly get these complaints sorted out at the earliest.
anil sehgal
asstt. manager it
rcc ro amritsar
camp jammu
&&--quot;hcljk " wrote: &--
To:,
From: "hcljk "
Date: 09/21 06:42PM
Cc:,
Subject: Re: Fw: RE: Re: AMC OF HARDWARE IN BRANCH IN JAMMU PROVINCE AND PROBLEM IN HARDWARE IN THESE BRANCHES.
Sir,
Thanks for your feedback, the status for call is as below:-
1.CBI BISHNAH:- THE CALL WAS CLOSED THE TIME WE REPAIRED THE LIPI 2250 PRINTER.FROM THAT DAY WE AHVE NOT RECEIVED ANY CALL FROM CUSTOMER REGARDSING THE HARDWARE.
2.CBI RR ROAD JAMMU:- MONITOR AND LIPI PRINTER WERE REPAIRED THE SAME DAY ON LAST VISIT.
3.CBI TALAB TILLON:- THE LOGIC CARD FOR TALLY2250 IS PENDING AT OUR END AND WILL BE REPAIRED IN A SHORT TIME FRAME.
4.CBI SHALAMAR:- THE MOTHERBOARD IS PENDING AT OUR END, BUT ONE THIN CLIENT IS PROVIDED AT THE BRANCH.
FOR PENDING PARTS WE ARE CHASING, AND WILL UPDATE YOU AFTER QUERING FROM TRC OPERATIONS CELL.
REGARDS
RAVI SHEKHAR
On Sat, 18 Sep 2010 11:52:08 0530 wrote
>
>Dear Mr. Amit Pushkarna,
I am thankful that your engineer from jalandhar visited the Jammu Main Branch, R.R.Jammu, Bishna and Talab Tillo Jammu branch on 03.09.2010 and only only printers in Jammu Main Branch, R.R.Jammu and Bishna were repaired whereas following calls are still pending till date. I request you personally to please let all the other calls mentioned below also closed:-
1. One Lipi TG Printer 2250 of Talab Tillo branch (spares have been taken by your engineer for replacement) on 03.09.2010. Two monitors in Talab Tillo branch not working for the last more than six months. LPT port of one PC faulty.
2. One motherboard from Jammu main branch taken by your engineer on 21.05.2010 (still pending). Two monitors faulty. One floppy drive taken for more than one year (no replacement given). Scanner not working.
3. One monitor in R.R. Jammu not working.
4. Two Monitors in Bishna branch are not in working order.
Moreover, I request you to kindly submit the AMC bill of all the branches at ZCC Zonal Office Chandigarh RCC Regional Office Amritsarfor early settlement of AMC contract with your company as per purchase order requirements.
anil sehgal
asstt. manager it
rcc ro amritsar
>&--Forwarded by bmamri 0417/amritsar/chandigarh/cbi on 09/18 11:35AM &--
To:,
>From: "Amit Pusharna"
>Date: 09/01 04:58PM
>Cc:,
>Subject: RE: Re: AMC OF HARDWARE IN BRANCH IN JAMMU PROVINCE AND PROBLEM IN HARDWARE IN THESE BRANCHES.
>
>
Dear Sir,
Our engr will close all these calls on 3 Sept 10.
Regards
Amit
From: [email protected] [mailto: [email protected]]
>Sent: Tuesday, August 31 10:59 AM
>To: [email protected]; [email protected]; [email protected]; [email protected]
>Cc: [email protected]; [email protected]; [email protected]
>Subject: Fw: Re: AMC OF HARDWARE IN BRANCH IN JAMMU PROVINCE AND PROBLEM IN HARDWARE IN THESE BRANCHES.
>Importance: High
Sir,
with reference to my below mentioned mails and as per telephonic talks held with ZCC and HCL support vendor in Jammu, still all the below mentioned complaints specially regarding repair of Tally TG2250 printers in every HCL branch in J&K are still pending and nothing progressive in this matter has happened so far. I once again personally request ZCC for taking up the issues with escalation hcl for speedy solution and guidence in the matter.
anil sehgal
asstt. manager, IT
RCC camp jammu
>
>&--Forwarded by bmamri 0417/amritsar/chandigarh/cbi on 08/31 10:49AM &--
To: smzccchan/chandigarh/chandigarh/cbi, zccchanzo/chandigarh/chandigarh/cbi, rccamriro/amritsar/chandigarh/cbi, rmamriro/amritsar/chandigarh/cbi
>From: bmamri 0417/amritsar/chandigarh/cbi
>Date: 08/23 10:46AM
>Cc: bmamri 0417/amritsar/chandigarh/cbi, bmamri 1238/amritsar/chandigarh/cbi, bmamri 2177/amritsar/chandigarh/cbi, bmamri 0419/amritsar/chandigarh/cbi
>Subject: Fw: Re: AMC OF HARDWARE IN BRANCH IN JAMMU PROVINCE AND PROBLEM IN HARDWARE IN THESE BRANCHES.
>
>
Sir,
With reference to below mentioned complaints with HCL vendor regarding repair of hardware in all the HCL hardware branches (specially Lipi TG 2250 printers), allmost the complaints are still pending, in Jammu main branch, lipi TG 2250 printer was opened for repair by HCL support engineer, but he could not repair. Again after persistant followup, the other support vendors also visited the branch and tried to repair the printer, but the printer is still unrepaired and its spares are lying out.
The same situation had happened in Railway Road Jammu branch where the printer has now been reported by HCL vendor as unrepairable, we fear that the same condition will arise in Jammu main branch as well as in Talab Tillo Jammu and Bishna branch (where also one lipi TG 2250 printer is out of order for too long in each branch).
Now the HCL vendor, for the lastso manydays, is saying that Lipi support engineer from Jalandhar city will visit and repair the printers but nothing has happened till date.
Jammu Main branch, Bishna, Talab Tillo and Railway Road branches are getting the printouts of customer statements on single running printer in each branch. Non printing of reports such as supplementry etc can lead to alarming situations such as frauds thus jeprodising bank's interest.
We request ZCC to kindly intervene in the matter and take up this printer repair issue with HCL and if they are helpless to repair these Lipi TG 2250 printers, please allow these branches to get these printers repaired from LIPI vendor at the earliest.
Anil Sehgal
Asstt. Manager IT
RCC camp Jammu
>&--Forwarded by bmamri 0417/amritsar/chandigarh/cbi on 08/23 10:39AM &--
To:,
>From: "hcljk "
>Date: 07/27 08:29PM
>Cc:,
>Subject: Re: AMC OF HARDWARE IN BRANCH IN JAMMU PROVINCE AND PROBLEM IN HARDWARE IN THESE BRANCHES.
>
>
>dear sir,
>
>Thanks for your feedback, we will close the issues and will revert your goodself back.
>
>
>regards
>ravi shekhar
>
>
>
>
>
>
>On Tue, 27 Jul 11:56:20 0530 wrote
>>Mr. Ravishekher,
>As per several telephonic talks with you I hereby once again state that we are in process of issuing AMC of hardware installed in following branch which was under warranty till date with HCL to HCL. But these branch have hardware related issued still pending for long.
>We request you to kindly get these hardware related issued resolved at the earliest in following branch so that we are able to get the AMC contract signed at the earliest :-
>1 Jammu Main branch One motherboard taken for repair one month earlier is still pending replacement. Lipi Printer is not working.
>2 Talab Tillo Jammu Two montiors out of order for more than six months. One Lipi printer is not working.
>3 Railway Road Jammu One lipi printer is not working for the last more than three months
>4 Bishnaharddisk of gateway pc out of order for last more than one month. lipi printer out of order.
>
>You are requested to kindly get these issues resolved at the earliest,
>anil sehgal
>asstt. manager it
>rcc amritsar
>camp jammu
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