Respected Bank Lokpal. Sir,
Good day.
Myself Santosh Kumar Goyal holding a NRI a/c # 10474430665 in SBI @ main branch Sanganeri Gate, Jaipur.
I try to withdraw an amount of Rs 20000/- on 12th Sept' 2012 at 21:03 Hrs from ATM of SBBJ at Gopalpura Bypass (terminal # S102100510025) by txn # 7897.
I didn't receive any single amount but my a/c has been debited TWICE by SAME TXN no. i.e. 7897, as per my bank branch computer entry.
As soon as I came to know that my a/c has been debited by amt of Rs 40000/-(Rs 20000/- Rs 20000/-), I lodged a complaint to SBI customer care (Complaint # AT42926271766) on 12/9 around 21:30 hrs.
After that my a/c was credited by Rs 20000/- only on 14/9.
I contacted my bank branch on 15/9 & Filled up a complaint form for to reimburse my next Rs. 20000/-. I was shocked by came to know that my complaint is already closed n no credit to my a/c.
After that I again n again contacted to my bank branch on 5/10, 01/11, 23/11 n 03/12 n lodged/ filled up a complaint every time. But all was in vain.
Now more than 4 months have been passed but my a/c has not been credited by next Rs 20000/- till date.
So please look into the matter on higher priority as I am mentally tired & also credit Penalty of Rs 100/- per day from 15/9 till date.
Thanking you in anticipation.
My A/c Details:-
Santosh Kumar Goyal
NRI A/c No. 10474430665
SBI Sanganeri Gate main Branch,
Jaipur –302001.
My contact Details:-
e-mail id: [email protected]
99838-51002 / 8854-951-951 (Mob)
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