In Oct realized that KYC not updated. Got in touch with RM as directed by ICICI Direct. The events that followed put below in chronological order:
1. Docs handed to Smita Roy (RM) in Oct 12
2. Sends docs to Mumbai after a month on 21 Nov 12
3.Get call from Mumbai office on 6 Dec 12 stating KYC doc got rejected for proof not verified with original; In Person verification date stamp missing & declaration place & date missing. These were the activities that needed to be done by the RM
4. New RM Subhojit Majumdar collects fresh KYC docs on 27 Dec 12
5. Get call from Mumbai office on 7 Jan 13 stating KYC docs still not received
6. Call RM Subhojit on 7 & 8 Jan13 who promises to revert in 10 minutes but never did
7. Called Branch Mgr. Imran Khan on 9 Jan 13 who promises to revert on 10 Jan but never did
Whole process started in Oct12 & not solved till date, has been a great opportunity loss for me
Service Reference Number for it is SR250594324.
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