Dear Sir,
My mobile no. is 8013122453 and I am a customer of Aircel mobile services from about 8 months. On April 10 I received a call from one of the aircel customer care executives (the no. is 9804822056) at about 12pm. She said that I can get a dialer tune at the cost of Rs.1 with a validity of 1month. Then I asked her whether any charges will be debited for that, but she said that no extra charges will be debited. So, I said her that yes, I agree to take that offer and she replied that it would be activated within 48hours. The next day, April 11 at about 12.45pm I received a sms and it is like this- "Dear customer your dialer tune has been selected as per your request and you have been charged Rs.30 for the 30days subscription."
When I contacted with the customer care executives they told me that their system was showing that a call was received by me on 11th April at about 12pm and I pressed some of the buttons of my cell phone to activate the dialer tune. But the fact is that I have not received any call from aircel services on that day before 1pm. and they are complete ignoring the matter and refused me to take any complain.
So, I request you to please look into that matter and take necessary steps accordingly.
Thanking you,
Subhojit Mallick
[8013122453]
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