I have a Airtel prepaid connection. I recharged it with a Message tariff pack of Rs 47/- on 16th of May. It gives me the pack where i can send Upto 100 SMS per Day A2A at no charge. However since 19th the MAY for every message that i send they deduct the amount Rs 1/- from my main balance. When I contacted Customer Care, they told me that my issue would get resolved within 1 hr from then. However the issue did not get resolved. Later Again when contacted the Airtel customer care, They made a false expectation that my issue would get resolved within 2 hrs from then. Which later on did not get resolved. Again when I contacted The Airtel customer Care The name of the guy was Atanu Acharya who again made me a false expectation thatv my issue would get resolved within a day. I was unable to send SMS the entire day anf The issue did not get resolved.
Today on 22nd MAY (Almost 4 days since i have been facing this issue) called customer care representative, the na, e of the guy was Dhin Deb Das or din deb das, he told me that my issue would get resolved by 6 PM today and when I asked him that i want to change my Network connection from Airtel to Some other connection because I am fed up of it, the Guy Hunged up the Call from his end. This is getting Extremely annoying and Airtel Promises seems to be Fake. Their customer care is getting worst these days, when i send SMS, they deduct my amount from main balance and make false promises and do not even resolve the issue.
Please Help me.
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