I Have a HDFC Bank Credit Card. I have use this card 3-4 months before. I have purchase diesel for my official use. Last two months i m not able to pay the dues of the bank due to some losses in my business. In Jan.month i recd.a call from your RAJOURI GARDEN branch bank/Collection agencies regarding the payments of the above card. In reply i said pls.send the executive to collect the payment. A boy Called "RAHUL" is in contact with me. Next day i recd.a call from the same office. This time a lady speaks to me & asked me whether i can pay the amount or not & She is using abuse language. She is also making a calls in my neighbours & using abuse language against them.
For that my neighbours lodge a complaint against your office contact no. I have also lodge a complaint against the nos. of your rajouri office. Then i again recd.a call from RAHUL & he was using abuse language & I also use abuse language agt.them. I cant remember the lady name. then nobody comes & i deposit the minimum payment i.e RS.1100/-cash in JAnak Puri Branch agt.my credit card. This month again i recd.a call from same lady & i said that i m out of station, i will be back on saturday i.e. on 23.2.08 then u can call me on saturday & collect the payment. On saturday i recd.a call from that lady at appox.2.00 p.m. that whether i send the executive for collect the payment. In reply i said that mam yet i have not reach my home, you can send your executive on monday & collect the amount. after that she becomes angry & again using abuse language. After that i recd.a call from same office on 27.2.08 at appox.2.30 pm a called SWATI, I said mam right now i m driving pls.call me after 15-20 minutes & collect the dues. She said OK. But that old lady again calls at my residence no. and she was shouting on my mother by using abuse language.
Today again i recd.call from SWATI, she is talking in a very beautiful way with me regarding the dues. I said send ur executive & collect the dues & the collection boy already collect the dues.
I dont know how u people are mainting a good relation with the customers who are using abuse language agt.the customers. I also can use abuse language agt.that lady, but i cant.
Pls.take neccassary action against RAHUL & that girl.
Pls.do the needful or may u can loose the mkt.
thanx
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