I wrote this complaint to the HDFC Bank Manager, Mr. Dhruv Mathur on 3rd Nov'2006 both on mail & dropped a letter at the bank counter. Here I am pasting the matter :-
To,
Mr. Dhruv Mathur
The Branch Manager
HDFC Branch D-9
South Extension, Part – II
New Delhi – 110049
Date: 03-11
Sub: Complaint regarding rude & impolite behavior at the HDFC help desk
I am VIKAS working with HCL Infosystems Ltd., currently posted in Police Station R.K. Puram, New Delhi - 110022. Sir, I came in the HDFC Branch in D-9, South Extension, Part - II, New Delhi - 110049 in the morning around 10:50AM. I and my mother wanted to open a Joint Savings Account. Sir, to my shock we were denied for the same as both of us (me & my mom) do not use sir names, we just have names as SHOBHA (my mom) & VIKAS.
The person at the help desk (inquiry), just on the right side of the entry gate talked very impolitely & rudely, we were told that we cant open a joint account as we do not use sir names. Sir, I would like to bring to your notice that we were carrying all the original of our identities i.e. passport and PAN cards which also bear just a single name (not the sir names). When I told him that my mother has an active HDFC savings account (Vasant Vihar Branch) on a single name only, he told us that now the Rules have been changed. My mother's account no. is 0111000131250 & the ATM card No. is 4386 2401 0919 3233.
And to the limit, when I asked him kindly to be polite he said, "Does it matter being polite or impolite, account to nahi khulega na". Sir, I do understand that company policy can change anytime, BUT is this the way to talk to the customers.
Moreover, I immediately went to the HDFC branch in Vasant Vihar where my mother has an active savings account. I asked them the same thing without telling them about the South Extension Branch incident. Sir, here after seeing my originals, the concerned person there i.e. Ms. Abha Kothari told me that it is possible to open a Joint Savings Account, and there is absolutely no problem in it.
I don’t know the name of the male staff there who misbehaved with me and my mom, but I can recognize him. You can inquire about him as he was at the help desk (inquiry), just on the right side of the entry gate at 10:50 to 11:00PM (that is the time when we left).
I would request you to kindly look into this matter. I would also like to be informed what action you have taken. I can come there at anytime in case you need me, the bank is quite near to my office i.e. Police Station R.K. Puram.
The reason for my complaint is not to open an account. I just want your staff to be polite and courteous.
Thanking You
Yours Sincerely
VIKAS
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