MR Sunil Mittal,
What is this Happening in Airtel, none of my emails are responded till now, after sending continous reminders, Airtel's customer service has gone pathetic.
Now I think I should Approach Government Body as my emails are also not reverted.
Fw: WILL AIRTEL LOOK INTO MY ISSUE SERIOUSLY OREMINDER TO APPELLATE DESK TO REPLY TO MY EMAIL WHICH I HAVE SENT ON 27th SeptemberREGARDING MENTAL HARASSMENT I AM FACING FROM AIRTEL AUTHORITIES (8800748855) Saturday, 1 October 1:22 AM
From: "VAIBHAV TYAGI" Add sender to Contacts
To: "appellate"
Hi Team,
Why Appellate desk is not responding to my previous email which I have sent on 27th September its more than thrre days and I recieved acknowledgement email from Airtel Appellate desk on the same day confirming that I will recieve the reply in next three days, three days have already passed what is Airtel doing? Why Airtel is not replying?
Regards
Vaibhav Tyagi
& On Tue, 27/9, VAIBHAV TYAGI wrote:
From: VAIBHAV TYAGI
Subject: WILL AIRTEL LOOK INTO MY ISSUE SERIOUSLY OR I HAVE TO FORWARD THIS ISSUE TO TRAI REGARDING MENTAL HARASSMENT I AM FACING FROM AIRTEL AUTHORITIES (8800748855)
To: [email protected]
Cc: [email protected]
Received: Tuesday, 27 September, 10:29 PM
HI Team,
Why Airtel is just trying to fool me by giving unnecessary excuses why I am not getting a genuine reply from Airtel regarding mental harassment done by Airtel Authorities including Airtel Executive Avinash with his other collegaues, I am warning Airtel to look into this issue seriously, else I have to carry it to the Next Level.
On Friday 23rd September I called Appellate desk and I had a word with Appellate Officer Anuradha I narrated the complete Issue to her and she assured me that she will look into this issue and will give me a call back on Monday however after calling 3times to apellate desk yesterday and requesting executive to call Anuradha on call I was told that she will definately call me back within 2hours but I am sorry to say she din't called me back, I want to ask Airtel is this type of customer service Airtel provide to its customers?
Its pathetic customer service provided by Airtel, I am again warning Airtel to look into my issue seriously as its height now and I will not tolerate any misconduct in my issue anymore its been so long that I have not received any genuine reply from Airtel regarding this issue.
Regards
Vaibhav Tyagi
8800748855
From: VAIBHAV TYAGI [mailto: VAIBHAV TYAGI ]
Sent: 24-09 4:43 PM
To: [email protected]; [email protected]; [email protected]
Cc: [email protected]
Subject: MENTAL HARRASMENT DONE BY AIRTEL REGARDING (8800748855)
Hi Team,
Yesterday again I have received a call from Airtel Mobile Number 9818827098 and executive told his name Prashant and he asked me a silly question why am I calling Customer Care for Billing Discrepancy Issue of Rs1248 and when I told him that I don't want to speak to him as I was afraid that he was not calling from Airtel Service Number 919971000270 from where customer receives call whenever they have issue he was using his personal number than he replied I have all your details and I am calling from 121 customer care than I asked him do u know Avinash he said he is sitting next to me and he is our team member.
What is this going on Airtel why I am receiving such harassment calls repeatedly after continuously complaining to Airtel about this issue and this is my third email however I have not received any feedback from Airtel for my last two emails in the past which are also attached to this email.
Why I am continuously being Harassed by Airtel, I want answer from Airtel and why My issue is taken for granted what is the Nodal and Apellete desk doing when I have reported this issue to them several times Why I am being unnecessarily charged in the Bill why I have a Billing Discrepancy in my current Bill and why my call drop and Network Issue is not resolved why that Executive Avinash is Harassing me continuously with his other colleagues who are calling me from different numbers why?
Regards
Vaibhav Tyagi
-- On Fri, 9/9, VAIBHAV TYAGI wrote:
From: VAIBHAV TYAGI
Subject: REMINDER TO AIRTEL TO REPLY TO MY EMAIL ITS MORE THAN 24 HOURS (8800748855)
To: "[email protected]"
Received: Friday, 9 September, 9:08 AM
Hi Team,
Today again I received a call from Airtel number 9818827098 and executive told his name Abhishek and he asked me why I called customer care numerous times yesterday. When I asked him from where he is calling he told he is calling from 121 and when I asked him do u know Avinash who abused me he said Yes he is our senior and he is also in 121customer service. What is this happening Airtel? Why I am repeatedly receiving calls from other mobile numbers why not from Airtel's valid service number which is 919971000270, it seems my data is shared to third party without any notice, Its a Data Protection Act, I will file a case in the court against Airtel for sharing my data to third party, I am warning Airtel to stop this Illegal ppractises else my last step is to Approach Media.
Regards
Vaibhav Tyagi
&-- Forwarded Message &--
From: VAIBHAV TYAGI
To: "[email protected]"
Sent: Thursday, September 8 5:41 PM
Subject: MENTAL HARASSMENT DONE BY AIRTEL REGARDING (8800748855)
Hello Team.
This e-mail is in regards to my Airtel number 8800748855.
This is to inform Airtel that I have recieved abusive call from Airtel Executive who told his name Avinash on call and told me that he is calling from network team to check my call drop and network issue Avion 18th August he was not all profeesional on call and used very abusive words on call and abused me to the depth and he was calling from number 8800119942 same time I called Nodal Desk and narrated the same to NODAL officer Poonam Pandey and she assured me she will escalate the Issue to higher management that day Avinash Told me on call "TUJHE KUCH SAMAJH NAHI AA RAHA NA DEKH MAI TERE SATH KYA KARTA HOON JITNA TUJHE AIRTEL SE ADJUSTMENT MILA HAI SARA CANCEL KARWATA HOON AB DEKH TERI KYA HALAT KARUNGA MAI YAHASE BAITHE BAITHE" and he also abused me with other bad words on call. Is this the way Airtel behaves with its customers? The adjustments which was given to me every month was regarding my frequent call drops and also regarding my non coverage location and top of that whenever I call Airtel regarding this issue everytime I am always given a same excuse that new site is planned in my Area which will get installed shortly and atlast I have to suffer.
Inspite of continously complainning to Nodal Desk I recieved a call on 21st August from the same number 8800119942 and Avinash was on the call however he was using the other name NITIN KUMAR I recognised his voice than he said " AGAR TUNE PEHCHAN HI LIYA HAI TOH SUNN ABHI TERA Rs 500 KA REVERSAL KARAYA HAI JOH TUJHE AAJ PATA CHAL GAYA HOGA AUR NEXT BILL MEIN DEKH MAI TERE SATH KYA KARWATA HOON" .pan>
My question to Airtel is that is this the way Airtel behaves with its customers in such unprofessional way, why such uneducated employees are hired by Airtel to abuse customers? Adjustments which was given to me every month were all justified as I am facing a lot of issue with non covergae location and call drops issue is very frequent on my connection, all the adjustments which was given to me are shown in the bill how can they be cancelled anytime, this is not the way to behave, it is a very stupid act which Airtel is following in this month's bill I have recieved a discrepancy of Rs 1248 in my latest bill if it is not removed I will not sit quiet, Airtel is following unfair trade practices Its a MENTAL HARRASMENT which Airtel is doing with me I have gone under High Depression. First I have recieved such Abusive calls from Airtel executive Avinash and than I have faced a huge discrepancy in my latest bill.
Its very hard to digest that Airtel is behaving in such worst way. My Second question is why these Nodal Desks and Applette desk are made for when the executives sitting on them just fool the customer they even don't fulfill their commitment they never keep thier words, I called up Appellete desk and narrated the same Issue to PIYUSH JAIN and he assured me that he will look into this issue and will give me a call back within 48hours and also assured me that he will escalate the issue to higher authorities in Airtel and will look into the matter and will get back to me in 48hrs however he never turned up from last 3 days I have called numerous times to Nodal Desk to customer care and also to Appellete desk however no one has given me a valid answer, now where should I approach, Airtel services has gone worst these days, in my life my First connection when I started using cellphone was Airtel that point of time services and network of Airtel was the best as compared today it is the worst.
Team I need valid answer for all my Issues which I have drafted in this email, will not leave it as I have all My Bills in which Adjustments have been Given in the past and its my request to Airtel to employ responsible executives on Appelette desk and Nodal Desk as I have lost all my trust on them as they try to fool the customer by giving false excuses and Please look into that Abusive call Issue seriously if it has happened with me it can happen with any Airtel Customer.
REGARDS
VAIBHAV TYAGI
0 comments