Myself Mrs. Sushmita. C would hereby like to bring to the notice of the concerned authority that since last month Airtel has been deducting Rs.5 each day for 5 days from my prepaid account for nothing that is within my knowledge and when I tried repeatedly to contact the customer care, my line was disconnected whenever I was on the verge of getting a connection to a customer service executive, thereafter I lodged a complaint with the nearest Airtel service centre and for 10 to 15 days it stopped, today, in the evening once more Rs.10 was deducted from my account and when my husband talked to the customer service executive she replied that an upgradatiopn programme was going on, hence she could do nothing, same has happened with my Father who is also an Airtel customer, my husband has been an Airtel subscriber even before Airtel was launched as a company in the Indian market, then it was known as Spice;most of my family members are Airtel customers and this is what we get for our long term relationship with the company;so please suggest what should I do in this regard.
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