I am carrying two numbers of hutch 9820112866/9920112866. Every time there is some or other problem in the billing. Though most of the times I get the reversals. It’s tedious and frustrating to call up customer care every month then explain them all the details with the Date and the names of the executives whom we have spoken previously for getting the reversal.
When I changed my talk plan I was not informed about any advance I will have to pay. It just popped up in my bill this month. Isn't it unethical to charge customers without giving complete details about the charges initially. I was even charged for the services like caller tunes and zonal roaming which I was not using.
It’s very very frustrating when call center executives keep on transferring the calls to concerned person and then we have to repeat entire history to each and every executive. Calling hutch customer care always eats up at least half an hour of my time.
I was offered an add-on card (9920112866) through corporate tie up with hutch. Hutch executive whose name is "Ajay Tiwari" told me that I wont be charged for CLIP on this number, and any calls or SMS to any mobile or landline will be just 50 paisa etc etc. All these claims turned out to be false. And I was charged heavily for add-on card. I registered a complaint at customer care against Ajay and requested to keep me updated about the action taken on him. Almost 7-8 months passed but till today I haven’t received any communication on the same.
Once we talk to customer care executive we get a message for giving feedback about the executive we have communicated. But I have observed that this SMS is sent only when the call went through fine. When we have any issues with the executives while speaking to him, at that time this SMS is not sent. So I guess this is a trick played by Hutch to receive only positive feedback.
Last month, I paid my bill for number 9920112866 through my Citibank credit card by calling 111. Entire payment procedure went through fine and I didn’t receive any error message. I confirmed the payment by calling the hutch care, executive said that you will get confirmation SMS within 4 days. I didn’t receive any SMS neither was I informed that there was some problem between Hutch and Citibank network so my payment was not successful. I came to know about it when I received the message that your payment is still due. Now will you call this kind of service very efficient?
To conclude I will say that they do not live up to your brand name at all, and after paying heavily too I didn’t receive good services. I have decided to close both my numbers.
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