A copy of email to:
Shri Ashim Ghosh
Head Asia – Pacific
Hutchison Essar Limited
Hutch House
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel
Mumbai 400 013
Board no.: (022) 66645000, Fax no.: (022) 66661222 or 66661200
Monday, October 16
Dear Mr. Ghosh,
Before initiating this letter I am feeling ashamed of myself that I am associated with HUTCH although in the capacity of a subscriber only but I am not sure whether you would also feel the same way after getting through with it.
It is now an open secret now that HUTCH has been adopting all unfair means in order to swell the small bills. And the irony is that it portrays itself as the most fair Mobile Service of the country.
It has been mentioned by me on many occasion before on many forums right from You to your Help Desk, News Papers’ Grievance columns to Consumer forum etc but without avail because today I am told that your are fully aware of the Dirty Game being played by HUTCH.
Just to brush up your memory let me tell you again that I am holding two connections of HUTCH; 9811978783 & 9811938783 for the last three years. Since I do not use both the connections much, my bills never exceed Rs. 100/- per month. However perhaps HUTCH Delhi doesn’t like to maintain small customers and has adopted a ‘Novel Way’ to increase such bills by levying FAKE SMS charges which are never sent.
During last three years I have paid for at least 50 FAKE SMSs on a mysterious number 12311 which I am not even aware of. On enquiring it was leant that this number pertains to subscribing to ‘Caller Tunes’ which I have never subscribed to and same can be verified from HUTCH’s records and my Bills as well. It is not only a matter of couple of bucks only but it’s a matter of getting duped. And that too by the second biggest Business House of the trade.
But, the worst side of the story is that whenever HUTCH Delhi is complained about the same, it gets away with a casual reply that there is nothing wrong at their end and the SMSs have actually been generated from my handsets only and hence the charges cannot be reversed. To name some people who are sending such replies are one Mr. Virender Singh, Ms. Ritu Kaushal and Ms. Shefali Arora.
I am absolutely baffled by their reply that how can they be so callous for such a sensitive issue. I am holding a responsible position in GOI and would never indulge in such cheap practices to save some bucks but the attitude of HUTCH Delhi is getting more and more tyrannical with every passing day. Today it is a number as innocuous as 12311 tomorrow it may be some other number which may land me in trouble if HUTCH continues to show FAKE numbers on my bills.
However, what I came to know from one of your HUTCH Shop assistants only sent me out of my mind. He, on the promise of keeping his identity not be disclosed told me something which is although extremely hard to believe but is unfortunately true to the last bit. He told me that whatever is happening is being done on the directions of Top-Brass to increase the bills. The way and strategy divulged by him too was fully convincing and I have no other option but to believe him. According to him there are more than 16, 00, 000 HUTCH subscribers in the country. If on an average a bill is increased by Rs. 20/- only the collection would be of Rs. 3, 20, 00, 000/-. Out of 16, 00, 000 consumers even if 2000 customers spend their time and energy on an as petty sum as Rs. 20/- the refunded amount would be only Rs. 40, 000/-, i.e. a sheer gain of Rs. 2, 80, 00, 000/-. Which is coming as a charity to HUTCH. And representatives of HUTCH have clear instructions never to accept any lapse from their end in writing but if te things start going out of hands they may in the case of some difficult people may reverse the charges without elaborating the reason.
Ever since I have come across these revelation I have been cursing myself as why the hell I chose HUTCH and not any other damn company. In my dictionary these practices are clled ‘Day-Light Robbery By White Collared People’
Needless to mention that had I not deposited two-year rental in advance I would have snapped all ties with HUTCH at the very first instance when I was duped. But, in spite of all your wrong-doings you are having the last laugh because I have turned from a subscriber to captive of HUTCH.
Best Regards
Yours Sincerely,
Rajneesh
*************** Next Bill After The Above Letter ***************
From
Rajneesh
31, Maitri Apartments
A-3, Paschim Vihar
New Delhi 110 063
To:-
Shri Ashim Ghosh
Head Asia – Pacific
Mumbai 400 013
Friday, October 20
Dear Mr. Ghosh,
Kindly refer to my letter dated October 16 wherein I had told you your own story regarding the fraudulent practices of HUTCH (copy enclosed).
However, I must honor HUTCH by crowning it as the ‘MOST INCORRIGIBLE & GREEDY ORGANIATION’ of the country because in spite of getting exposed by own people HUTCH has yet again played the same con-game of charging for same FAKE Numbers 12311 thrice in the latest bill.
Mr. Ghosh if HUTCH wants to strike out my name from its subscriber list why does it not come out with it openly without adopting wicked means which in the longer run is going to harm only your reputation.
And if it is really so I would therefore be thankful to you if you settle my account for both the numbers once and for all after returning my balance because I do not have any more time to waste on malicious game being played by HUTCH with me.
Best Regards
Yours Sincerely,
Rajneesh
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