This is is the second time this had happened to me. The first time, Airtel sent bikini alerts to me for around 15 days and deducted Rs.1 per day. I had never asked for the bikini alerts and i called them daily and asked them to stop. Every single day, they gave me different ways to stop it, none of which worked. Finally, after 15 days of calling EVERY SINGLE DAY they stopped.
Now they're sending cricket alerts, charging Rs.3 per day. To call them to talk to a customer service executive, you have to atleast set an hour aside because to get to the person you have to hear dozens of prerecorded messages and by the time i got to talk to the person i was close to tears. She told me to dial *321#. This number again directs you to 100s of other things that you have to dial, none of which specifically say 'deactivate'. I called customer service again, this time that person gave me another number to send a text message to, and said that the balance will not be credited to my account unless i dial another number and do something else.
This process is so stressful and torturous and arbitrary! Shouldn't a person be asked if they want these alerts before forcing them to go through all this? I realy don't have time time for this. It's like i have to struggle and fight for my rights and for what? I've decided to switch to another service provider. I've had enough of Airtel's torture.
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