Getting calls from different Branches of Kotak to take Credit Card against FD i have with KG Marg Branch. Calls are coming from all the NCR branches other than Home Branch.
Requested the Phone Banking
that I should not be disturbed for such calls hence mark me for DND. Call Center has asked for 45 days to do the needful (In this world of fast Info. Technology).
Today again I got a call from Ms. Pooja - Preet Vihar Branch. I asked the caller to make me speak to Branch manager which she denied as she is from third party employee and cannot make me speak to Branch Manager.
Later I spoke to the Dy. Manager Ms. Reema who said she will arrange the call back from Credit Card department but was not ready to understand that I have issue with Banks FD division who has passed my data to outside agents to market the Fd.
Later the Branch Manager called me and to my surprise he was not aware of who's employee Ms. pooja is? Bank/Credit card division/agent? How disorganized.
How can bank be irresponsible and handover the data to third party and there employees for the FD, I made with the Bank?
This is even more dangerous than just getting the call from the Branch.
Its FRUSTRATING to bank with KOTAK.
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