I was astonished to see a piece of foreign particle (a human hair) in the garlic bread and pizza which i ordered on friday 27.11.09 at 5 pm
When i go through the website of pizza hut i found a sentence saying enjoy international dining experience with family and friends???
I had been to Pizza Hut, Bharat Mall, Mangalore, Karnataka, India along with my friend to relish the international dining experience but i was not knowing that the pizza hut 's careless, hopeless, untolerable, unimaginable and poor management and following up of almost nil quality standards would cause me to recieve a foreign particle in the piece of garlic bread and pizza which i had ordered.
To my surprise when i told the pizza server boy to call his manager he took the same time -the time taken to serve a pizza that is 15 - 20 min to call his manager, when the manager came down towards my table the manager introduced himself as handling the Pizza hut mangalore bharat mall-THE worst service provider with poor quality of standards manager Mr SUKESH has no words to speak when i asked him how can " An international dining experience " provider like Pizza hut a famous brand from YUM! can do such human errors which is not at all admissable.
I asked Mr SUKESH to give me any higher incharge person so that i can plea my complaint then he gave me one Mr BABU PERIYA SWAMY who is convincing me to waive off the bill and compromising for the mistakes done.
To my surprise whenever i used to tell that iam recording his statement he used to disconnect the call which is the hopeless manager i have ever seen who is not ready to listen to customer plea. and he said that he will inspect the incident when he visits mangalore but finally no solution and he is not ready to give a written apology for the incident.
As i was not satisfied with his answer i asked him his senior no he gave me one Mr shaju Abraham contact no 9886110977 after speaking with him for several min on the same day, As he was also not ready to give the proper information and he was not ready to give a written apology for the incident i took forward the incident with Mr joju contact no 9901000624 the operational manager head, As he was just supporting his staff rather than giving a solution to my issues and the incident,
I had called up the call center also 08039883988 wherein i spoke with Mr Karthik, Mr Martin and call centre manager Mr Carol wherein i have the recorded statement with me the way they were responding without giving me information of the LEVEL OF ESCALATION .
This is very dissatisfactory thing that a piece of foreign particle was recieved in garlic bread and the poor management staff were much irresponsible to hear my plea.
worst experince @ pizza hut in mangalore;
CAUTION ANY BODY VISITING PIZZA HUT @ MANGALORE BEWARE THERE MIGHT BE SOME FOREIGN PARTICLE WAITING FOR U
Suresh Naik
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