Following text of mails can be seen. See how shameless and blatant the staff is. I think it does not reach management.
Dated 7.10.10
Please see the mails.
I would definitely like to know what kind of shameless people mcdonalds has recruited to represent in India.
Do you feel a iota of shame that you people are getting big salaries without any output? How do you digest it? Better sit on streets and beg- if you have to eat without work!
Kumar.
Sent: Tue, September 28 2:28:26 PM
Subject: salary to feedback team without work- burden on the company.
To
The Head of Customer care / Marketing,
(hope some one is there)
Is your team a group of people being paid bt the company for not responding to the customers' feedback? I have a right to receive the policy statement of the company regarding the deceitful packing.
And your team is just resting on the correspondence of the customers. Is this the work culture of Mcdonalds.
Kumar.
Sent: Sat, September 25 11:36:17 AM
Subject: Fw: dead customer service.
who is the head of this team? Do you people have some sense of responsibility that you have to work for the money you are paid?
Why the questions put to you by a customer are lying unanswered?
Pl let me have the mail adddress of head of customer care and the MD Mcdonalds India.
Kumar
Sent: Wed, September 22 9:46:48 AM
Subject: Fw: dead customer service.
To
The Head of Customer care / Marketing,
Sirs,
I think I have given enough time to you to respond. But it seems you people are hired by mistake. Is this the state of affairs at Mcdonals customer care? I feel ashamed writing to you. Do you feel the same?
I am proceeding to publicise this matter in press. Needless to say your bosses would not relish it. i hope your days of sleeping over work are numbered.
Thanks and good luck
Kumar.
Sent: Mon, September 20 4:53:33 AM
Subject: Fw: dead customer service.
This may be replied by the head of feedback and grievances team.
To
The Head of Customer care / Marketing,
The feedbacks are being off the cuff.
I there any one responsible to attend to?
Pl see the mails below. Is this the way professional companies respond?
Sent: Mon, September 20 5:19:05 PM
Subject: Re: dead customer service.
Madam,
you have not answered the details. Kindly give specific reply. It seems some un authorised person is making policy statements on behalf of the company.
Kindly provide the details and do not waste time of others. It is needless to say it forms part of your duty.
And why is the feedback team afraid of answering in writing?
Kumar
From: Amrita Pai
To: "[email protected]"
Sent: Mon, September 20 3:00:07 PM
Subject: RE: dead customer service.
Dear Sir
We would be glad to respond to your queries via a telephone call. Kindly provide your contact details so that we may explain the entire procedure to you in detail.
Regards
Amrita
From: Rar Kumar [mailto: [email protected]]
Sent: 20 September 12:43
To: my feedback
Subject: dead customer service.
The Head of Customer care/ Marketing,
The feedbacks are being taken very casually. I there any one responsible to attend to?
Pl see the mails below. Is this the way professional companies respond?
Kumar.
&-- Forwarded Message &-
From: Rar Kumar
To: Amrita Pai
Sent: Mon, September 20 12:32:45 PM
Subject: Re: non serious responses
Pl read the mails dt 16 and 18 again. You do not seem to have time to do the job for which you are hired and paid.
I reiterate. -
1.Please let me first know what is your position in Mcdonalds. Are you a responsible staff authorised to make such policy statements or are from call centre.
2.Pl let me have the mail adddress of MD Mcdonalds India.
thanks. Pl be to the point in responding.
Kumar
From: Amrita Pai
To: Rar Kumar
Sent: Mon, September 20 10:30:01 AM
Subject: RE:
Dear Sir
I have already responded to your mail. Kindly share your contact details, so that we could speak with you & clarify your query.
Regards
Amrita
From: Amrita Pai
To: Rar Kumar
Sent: Mon, September 18 10:30:01 AM
Madam,
1.Please let me first know what is your position in Mcdonalds. Are you a responsible staff authorised to make such policy statements or are from call centre.
2.Pl let me have the mail adddress of MD Mcdonalds India.
Thanks
kumar
&-- Forwarded Message &-
From: Rar Kumar
To: Amrita Pai
Sent: Thu, September 16 12:56:33 PM
Subject: Re: Re: cheating and eyewash of customers- non responsiveness.
madam,
That is plausible! That is the way Mcdonalds confirms they cheat. Do you know you yourself are accepting that your organisation is cheating by not filling the contents but merely topping it.
It is a contravention of provisions reg Packaging.
1.Please let me first know what is your position in Mcdonalds. Are you a responsible staff authorised to make such policy statements or are from call centre.
2.Pl let me have the mail adddress of MD Mcdonalds India.
Let me then pubicise this cheating in the press. Let the people know how blatantly Mcdonalds says ' that is the way we fill the cones'- taking some responsible person is saying so.
Thanks for the quick response.
Kumar.
From: Amrita Pai
To: Rar Kumar
Sent: Wed, September 15 12:15:34 PM
Subject: RE: Re: cheating and eyewash of customers- non responsiveness.
Sir that is the way we fill our cones. Rest assured there was no cheating involved.
Regards
Amrita Pai
From: Rar Kumar [mailto: [email protected]]
Sent: 15 September 10:43
To: Amrita Pai
Subject: Fw: Re: cheating and eyewash of customers- non responsiveness.
Madam,
a quick response is expected. Pl bea r i n mind you are representing mcdonalds and have to be prompt.
Thanks
Kumar
& On Tue, 9/14/10, Rar Kumar wrote:
From: Rar Kumar
Subject: Re: cheating and eyewash of customers- non responsiveness.
To: "Amrita Pai"
Date: Tuesday, September 14, 10:22 AM
Madam,
The matte r i s cristal clear. Pl read again-
We purchased 2 plain soft cones.. I ate and found mine cone empty inside. cream was only topped on top. Then my son, after finishing top cream, complained that no cream is there in the cone.
I experienced it for the first time. I felt cheated like by a street vendor cheating and saving cream.
So i complained to the counter staff and called manager/ supervisor. He told they have been specifically told not to fill cone from inside. I took complain slip and dropped in the box.
Now, you have not answered the question -
1. Is it true there are specific instructions to hoodwink the gullible customers?
2. If no, how do you set the things right on the part of erring salesmen, who damage the image built painstakingly by the company?
3. How a simple rep down in the line set the things right by simply calling a customer.
Thanks
Kumar.
From: Amrita Pai
To: Rar Kumar
Sent: Tue, September 14 3:40:23 PM
Subject: RE: cheating and eyewash of customers- non responsiveness.
Dear Sir
I am writing into you from Bombay, I handle customer service if you could kindly share your contact details, will get my Chennai representative to call you.
We would love to resolve your query.
Thanks
Amrita
From: Rar Kumar [mailto: [email protected]]
Sent: 14 September 15:24
To: Amrita Pai
Subject: Re: cheating and eyewash of customers- non responsiveness.
I am in chennai madam. But does it have any bearing on the facts? What is the policy of Mcdonalds. Is it true there are specific instructions to hoodwink the gullible customers?
and may I know who isresponding.
Thanks.
Kumar
From: Amrita Pai
To: Rar Kumar
Sent: Tue, September 14 12:29:45 PM
Subject: RE: cheating and eyewash of customers- non responsiveness.
Could you please share your contact details sir.
Thanks
Amrita
From: Rar Kumar [mailto: [email protected]]
Sent: 14 September 12:26
To: my feedback
Subject: Fw: cheating and eyewash of customers- non responsiveness.
Is there any one who caters to what a customer writes? I am finding what kind of people are manning Mcdonalds India.? Did you find the dealing fair to a customer. Pl also let me know the mail address of your MD.
Kumar.
&-- Forwarded Message &-
From: Rar Kumar
To: [email protected]
Sent: Wed, September 8 4:11:37 PM
Subject: Fw: cheating and eyewash of customers- non responsiveness.
Dear sirs
I have not received any response.what action has been taken.
Thanks
Kumar.
&-- Forwarded Message &-
From: Rar Kumar
To: [email protected]
Sent: Mon, September 6 12:04:16 PM
Subject: Fw: cheating and eyewash of customers.
We went to McDonalda family resaurant, taramani, chennai. Ref Inv no 005901100028739 dated 2/9/10.Crwe id 2 emmanuvel.
We purchased 2 plain soft cones. I ate and found mine cone empty inside. cream was only topped on top. Then my son, after finishing top cream, complained that no cream is there in the cone.
I experienced it for the first time. I felt cheated like by a street vendor cheating and saving cream.
So i complained to the counter staff and called manager/ supervisor. He told they have been specifically told not to fill cone from inside. I took complain slip and dropped in the box.
Now, pl tell me - 1. Is it what you call professionalism and customer service?
2. Can you say any customer will be' loving it' still?
Thanks.
Kumar.
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