IDEA Postpaid
FALSE COMMITMENT AND NO SOLUTIONS

Dear ALL in Idea Complaint Department.

Greeetings!!!

Its realy hard to write a complain for such a big group, however there is a saying " A single rotten apple makes the whole lot rotten"

Well the case started on 11 August, i recieved a call from one of a customer care from Chandni Chowk the name of the caller was Sherya by the mobile number 9990896899, 9911169958, 9911169981, 999089690. all these were the number from which she called me.

The main agenda of the call was making my prepaid idea converted to apost paid number with a plan of 199, i aggreed to it as i was earlier using postpaid. i asked them to send a executive to my office so as to collect the docs mentiioning the TL and Sherya all the details regarding whom to meeet if i am not present in the office, the executive came without having any knowledge with whom to meet and went directly to my DGM room and asked for my docs, that was highly rediculous, anyways it was told to me by that executive that i number will be started in 24 hrs but its took 8 days to start my number even when my verifications were made.

That was very cheap i suffred for a heavy loss as my perpaid number was also stopped, well that is one thing latter on after the complition of one month i checkd my bill it was Rs 532 i made the payment of 500 but still my number is not yet started and when ever i make a call it say " The facility to number are not available"

Sir i am still getting call from that girl and other executives telling me that sir looking after your idea prepaid usuage we have decided to gve u a post paid number wht a stupid thing it is.

I wish you to take a serioous action to that customer care girl i.e. Sherya

so that i can get the cleasr status of my number b'coz of which it is closed.

I again make a sincier request to plz make my number activated and also i have not yet received my bill so plzzzzzzz make the bill delivered so that i can c my call details.

My Details are as follows:

Name: MANISH SAXENA

Address:- KB-137, Ist floor, Ghaziabad

Mobile Number:- 97187 83433

Warm regards