Inconsumercomplaints.com » Telecommunications » Review / complaint: IDEA postpaid connection - False Commitment & Negligence Service | News #304362

IDEA postpaid connection
False Commitment & Negligence Service

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Myself lokeshwaran. Since july 1st week i received a message from one of your distributor saying there is plan called 199 under that i can get 600 minutes local calls and 250 sms along with that reabok watch will be given during 1st month bill payment. Later i called and asked the person to come fo signup and finished the formalities and paid Rs: 300 as sim activation and they have told that will be deducted from 4th & 5th month bills.

Now for paying my bill i have called adayar showroom they are telling there no such schemes of reabok watch and i called customer care and they have told that the offer was closed and it was valid till jan 11.

If that the concern why they should lie and make new connection to close their targets, when my 1st payment itself I’m facing the disappointment then there are no reason is there to continue with IDEA service. It is not a matter of watch, but trust and commitment. When commitment was failed in the beginning there are no points to continue. So not going to pay the current month bill. Hence i request IDEA to proceed my closure formalities and refund My money Rs: 300 sim activation fee and taken me in mental agony. They have to pay also for the false commitment n mental agony given by them..

So for after end number of followups they have not shown interest to fulfill their commitment or to reply mail, hence i'm forced to log complaint in consumer complaint forum.. kindly do the needful... I have enclosed my followup mails with IDEA... Hence i'm not continue with IDEA network...

Regards,

Lokeshwaran.v.

9884612785

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From: Lokesh [mailto: [email protected]]

Sent: Friday, September 30 3:46 PM

To: 'Lokesh'; 'Ashok Kumar E'; 'my idea @ perambur'; 'Win Telecom'

Subject: RE: False Commitment - IMP

Plz let me know that you professionals want me to get in touch with Indian consumer forum and TRAI. Reply awaited..

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From: Lokesh [mailto: [email protected]]

Sent: Thursday, September 29 9:37 AM

To: 'Ashok Kumar E'; 'my idea @ perambur'; 'Win Telecom'

Subject: RE: False Commitment - IMP

Since last 2 months I’m following for single complaint which not yet resolved.. There is no purpose of escalating to idea superiors and it’s a nerve racking experience.. As per your assurance I have settled my bills whereas no sustain in commitments.. Pls close this issue by disconnecting my connection and refund the SD Rs: 300…

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From: Ashok Kumar E [mailto: [email protected]]

Sent: Tuesday, September 06 12:46 PM

To: my idea @ perambur; Win Telecom

Cc: [email protected]

Subject: FW: False Commitment - IMP

Dear Raja/Saravanan,

What happened to this customer still he didn’t received his watch. Update the status or share the courier docket no to this customer.

Thanks & Regards,

E.Ashok Kumar | Asst. Manager | Chennai| Mob: 90920 05477

E-mail: [email protected]

An! dea Can Change your life

From: Lokesh [mailto: [email protected]]

Sent: Tuesday, September 06 12:42 PM

To: Ashok Kumar E

Cc: 'Lokesh'

Subject: RE: False Commitment - IMP

Dear Ashok,

Still I have not received my watch..Kindly confirm..

Regards,

Lokeshwaran.v

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From: Lokesh [mailto: [email protected]]

Sent: Wednesday, August 24 5:44 PM

To: 'Ashok Kumar E'

Cc: 'Kalyan Ram'; 'Venugopalan K'; 'Nagarajan S'; 'HEMANTHAKUMAR D'; 'Suresh K. Krishnamurthy'; 'Kalaipriya Periasamy'; 'Shalina Pramodh'; 'Vamsi Krishnaa K V'; 'Vinod Singh (TN)'; 'Grievance.tn'; 'Ajith Menon'; 'Bhagwan Chouhan'; '[email protected]'; '[email protected]'; 'Customer Care TN'; 'Kannan A'

Subject: RE: False Commitment - IMP

Hi Ashok,

I’m out of town, so couldn’t acknowledge your mail, Thank you for all your effort. I have made the payment. Kindly courier the watch to the below mentioned address.

Lokeshwaran.v – Customer care – Team leader.

Sify Limited,

Second Floor, Tidel Park,

No. 4 Canal Bank Road,

Taramani, Chennai - 600 113.

9884612785 & (044) 2254 0770/777 – Extn : 2676.

IDEA Cellular Limited

Payment Request

Payment ID Reference No. MSFB0884734961

Mobile Number 9884493093

Payment Amount 250.00

Regards,

Lokeshwaran.v

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From: Ashok Kumar E [mailto: [email protected]]

Sent: Friday, August 19 5:50 PM

To: [email protected]

Cc: Kalyan Ram; Venugopalan K; Nagarajan S; HEMANTHAKUMAR D; Suresh K. Krishnamurthy; Kalaipriya Periasamy; Shalina Pramodh; Vamsi Krishnaa K V; Vinod Singh (TN); Grievance.tn; Ajith Menon; Bhagwan Chouhan; [email protected]; [email protected]; Customer Care TN; Kannan A

Subject: FW: False Commitment - IMP

Dear Lokesh,

This offer is valid and its not offered by IDEA Cellular Ltd, its offered by specific channel Name Called Win Telecom – Perambur.

You can come and collect the watch in Perambur Showroom or pay the bill in any showroom and update us the detail they will send the watch thru courier.

Concern Channel Name: Win Telecom.

Address : 36, Madhavaram High Road,

Perambur, Chennai – 600011.

Contact Person Name/No: Raja – 9092988117.

Thanks & Regards,

E.Ashok Kumar | Asst. Manager | Chennai| Mob: 90920 05477

E-mail: [email protected]

An! dea Can Change your life

Dear Ashok,

Please revert on this wrong commitment given by Win Telecom, as the customer is now threatening to Churn….

Best Regards,

K.Venugopalan

Head: Postpaid Collection & Retention,

(Service Delivery),

ROTN & Chennai Metro.

Mobile : 9092005811

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From: Shalina Pramodh

Sent: Friday, August 12 3:46 PM

To: Venugopalan K

Cc: Kalaipriya Periasamy; Suresh K. Krishnamurthy; Malick; HEMANTHAKUMAR D; Kalyan Ram

Subject: FW: False Commitment - IMP

Dear Venu,

Customer has been given wrong commitment from sales that he will get Reebok watch free, where as there is no such offer in the month of July.

Customer Number: 9884493093

Customer Name: LOKESHWARAN.V

Activation Date: 13-JUL

Account No: 1.17634570

Company Name: CITI TECHNOLOGY

Bill Plan: New Winner 199 (Updated)(126)

Alternate Number: 9884493093/9884612785

Request your intervention to issue watch to customer to honour the false commitment given from sales.

Warm Regards,

Shalina Pramodh

Retention & Loyalty

MOB NO: 9092005705

From: Vamsi Krishnaa K V

Sent: Friday, August 12 2:57 PM

To: Shalina Pramodh

Cc: Kalaipriya Periasamy

Subject: FW: False Commitment - IMP

Shalina

Can you help us in this

Regards/Vamsi

Mob:- 91 9092005887

Email:- [email protected]

! dea Cellular Limited - An! dea can change your life

From: Kalaipriya Periasamy [mailto: [email protected]]

Sent: Thursday, August 11 1:13 PM

To: Ashok Kumar E

Cc: Kalyan Ram; Shalina Pramodh; Venugopalan K; Malick; Nagarajan S; Suresh K. Krishnamurthy; Saravanan T; Jeganathan P; Pramodh V; Mathivanan S; '[email protected]; Vinod Singh (TN); Vamsi Krishnaa K V

Subject: False Commitment - IMP

Dear Ashok,

Awaiting for revert.

Regards,

Priya.

! dea - Retention

From: Suresh K. Krishnamurthy [mailto: [email protected]]

Sent: Wednesday, August 10 12:06 PM

To: Ashok Kumar E

Cc: Kalaipriya Periasamy; Kalyan Ram; Venugopalan K; Malick; Nagarajan S

Subject: FW: False Commitment - IMP

Dear Ashok,

One more watch offer issue, and wrong commitment from Win telecom, Now customer threatening to churn.

Please revert.

Regards,

Suresh K

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From: Kalaipriya Periasamy

Sent: Tuesday, August 09 4:04 PM

To: 'Suresh K. Krishnamurthy'

Cc: '[email protected]'; 'Nagarajan S'; 'Vinod. [email protected]'; 'Vamsikrishnaa. [email protected]'; '[email protected]'; '[email protected]'; Saravanan T; Jeganathan P; RANJITH KUMAR Raju; Pramodh V; Mathivanan S; Nagarajan Rajendran

Subject: False Commitment - IMP

Dear Suresh,

Awaiting for revert.

Regards,

Priya.

! dea - Retention

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From: Kalaipriya Periasamy [[email protected]]

Sent: Monday, August 08 6:55 PM

To: Suresh K. Krishnamurthy

Cc: Win Telecom; Nagarajan S; Vinod Singh (TN); Vamsi Krishnaa K V; Shalina Pramodh; Malick; Mathivanan S; Jeganathan P; Saravanan T; RANJITH KUMAR Raju; Pramodh V; Nagarajan Rajendran

Subject: FW: False Commitment - IMP

Dear Suresh,

Below mentioned postpaid customer complaints that he has been given false commitment .by One of you r executive has approached the customer informed to him that there is plan called 199 under that he can get 600 minutes local calls and 250 sms along with that Reebok watch will be given during 1st month bill payment. We don’t have a such type of plan with this much free usage. As the watch offer closed on 31 Jan. Customer now threatens to churn if the promised offer is not met. Kindly check and do the needful on priority.

Note: Customer want the Reebok Watch and Free MIns as Promised by Sales Executive (Win Telecom)

Customer Number: 9884493093

Customer Name: LOKESHWARAN.V

Activation Date: 13-JUL

Account No: 1.17634570

Company Name: CITI TECHNOLOGY

Bill Plan: New Winner 199 (Updated)(126)

Alternate Number: 9884493093/9884612785

Regards,

Priya.

! dea - Retention

From: Vamsi Krishnaa K V [mailto: Vamsikrishnaa. [email protected]]

Sent: Monday, August 08 6:26 PM

To: Kalaipriya Periasamy

Cc: Saravanan T; Shalina Pramodh; Jeganathan P

Subject: FW: False Commitment - IMP

Hi Kalai

Please have this resolved and confirm, do let me know if any support is required to retain this customer

Regards/Vamsi

Mob:- 91 9092005887

Email:- [email protected]

! dea Cellular Limited - An! dea can change your life

From: Customer Care TN

Sent: Monday, August 08 5:57 PM

To: Vamsi Krishnaa K V

Cc: Nagarajan S; Vinod Singh (TN); '[email protected]'

Subject: False Commitment - IMP

Dear Team,

Kindly update the status.

Thanks & Regards,

Rechal A

Customer Service Desk

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Idea Cellular Limited - TN

Visit us at: www.ideacellular.com

Alternatively you can also call us on 9092012345 to know more about IDEA

From: Customer Care TN

Sent: Friday, August 05 12:03 PM

To: Vamsi Krishnaa K V

Cc: Nagarajan S; Vinod Singh (TN); '[email protected]'

Subject: False Commitment - IMP

Dear Sir,

Customer disputes that he received a call from representative stating there is plan called 199 under that he will get 600 minutes of local calls and 250 sms along with that Reebok watch that will be given during 1st month bill payment.

Customer number –9884493093

Now, customer is requesting for Rs.300/- activation fee and disconnection or he is asking that representative to regret for the false commitment.

If the same is done he claims that he will be approach consumer forum.

Kindly help us to do the needful and revert with the assistance to reply the below mail.

Thanks & Regards,

Rechal A

Customer Service Desk

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Idea Cellular Limited - TN

Visit us at: www.ideacellular.com

Alternatively you can also call us on 9092012345 to know more about IDEA

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From: Lokesh[SMTP: [email protected]]

Sent: Friday, August 05 1:14:27 AM

To: Grievance.tn

Subject: False Commitment - IMP

Importance: High

Auto forwarded by a Rule

Dear Mr. Nagarajan,

Myself lokeshwaran. Since july 1st week i received a message from one of your distributor saying there is plan called 199 under that i can get 600 minutes local calls and 250 sms along with that reabok watch will be given during 1st month bill payment. Later i called and asked the person to come fo signup and finished the formalities and paid Rs: 300 as sim activation and they have told that will be deducted from 4th & 5th month bills.

Now for paying my bill i have called adayar showroom they are telling there no such schemes of reabok watch and i called customer care and they have told that the offer was closed and it was valid till jan 11.

If that the concern why they should lie and make connection, when my 1st payment itself I’m facing the disappointment then there are no reason is there to continue with your service. It is not a matter of watch, but trust and commitment. When its was failed in the beginning there are no points to continue. I'm not going to pay the current month bill. Hence your requested to proceed my closure formalities and refund My money Rs: 300 sim activation fee.

My number: 9884493093

Migration Date : 13th july.

Chelan Serial No: 0133599.

Your prompt reply is awaited.

Regards,

Lokesh

9884493093/9884612785

************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient (s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [email protected] and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

============================================================================================================================Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at http://www.techmahindra.com/Disclaimer.html externally and http://tim.techmahindra.com/Disclaimer.html internally within Tech Mahindra.============================================================================================================================

************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient (s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [email protected] and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

============================================================================================================================Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at http://www.techmahindra.com/Disclaimer.html externally and http://tim.techmahindra.com/Disclaimer.html internally within Tech Mahindra.============================================================================================================================

************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient (s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [email protected] and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient (s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [email protected] and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

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Company: IDEA postpaid connection

Country: India   State: Tamil Nadu   City: Chennai

Category: Telecommunications

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