I want to launch a complaint against accel frontline service station ahmedabad for very irresponsible behaviour and misleading the customer. I gave my phone Xperia mini with the complaint of dead phone. Initially I was asked to pay Rs 200 as advance which will be added to my total bill. For the initial 3 times I had to call and ask for the status though I was told that they will call me every time but it never happened. And whenever I called I was told that we have ordered the parts from the company and it will take maximum of two days. And after 12 days I was told that parts are not available you can take your phone back and that too when I called them. I never received a call from the service station. This is a very irresponsible behaviour. And then when I had gone to take my phone back Rs 169 was deducted from the advance saying that anyhow we charge this. When I asked why was I not informed for this deduction at the time of taking advance. Why did you mislead me saying that this is the advance we take and it is added to the bill. I was given the explanation this is how we do it. As a customer there is no point fighting with the person in the service station. But this is a pure case of irresponsibility and misleading. Even after complaining to the right authority of accel care centre Ahmedabad that is Mr Himanshu Mishra. I go no response..
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