Hi,
No one is keeping their phones 24hrs with them, only once I received your call and I missed that call. I made call back and had a talk with Mr. Gopal and he said Mr. Ajay Kulkarni will get back to me on mail, thereafter no calls or mails. How can youu close a case without attending or solving the issue? My complaint was registered on 4th of this month no action has taken from your end. I am not able use my vehicle since u provided me a faulty one. Earlier I sent a mail seeking Explanation for the same. If u can't solve or rectify your problem u may provide with reason. or else you may please replace my vehicle. Its very dangerous to ride since the engine gets off during ride on High ways, If anything happens to me you will be responsible. From the beginning you people used to drag this issue, but it never comes to an end. I don't believe in visiting your service center again & again, will you compensate me for the time and the leaves taken by me?
Next time please don't say customer was not picking up the phone and close the case. You may clarify with Mr. Gopal whether I called him back or not.
Please let me know the status of Reference Number is ' CR- 94109 '.
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