We had a very bad experience from Qatar airways and crew. we already complained to Qatar airways and the reply we got from them was really disappointing,
"our flight was supposed to be at 9.30am on basis of that we checked online 24 hours before and got the boarding pass. we reached the airport one hour prior ie:-8.24am by that time the counter was closed and the crew didn't allow us to check in, saying that counter is closed.we talked to all Qatar airways staffs there and the response and the reply was really arrogant. later we found in the airport timing board that the flight has departed at 9.15am ie 15 minutes earlier than the actual departure time, we have taken the photograph of the time which displayed in the airport timing board".
we informed this matter to duty manager Mr. Sam and other staff Susan who was in charge and the reply we got them from was go and complaint to any body or go to court for the rights
later on we went to the Qatar airways Cochin office and complained to manger (Mr. Manikandan) though he listened to all our grievances but no action was taken,
we had to spend other money to catch the next day flight in the mean time we also complained to the Qatar airways customer care centre, but the reply from there was also in favour of the Qatar airways staffs who closed the counter earlier,
This is our first time fly in Qatar airways and also will be the last, i am working in abroad from last forty years and a frequent passenger to India in different airlines, i have never experienced such a ignorance and worse treating from any other. complaint reference number of our complaint is Cc/Comp/DE413008/269918.
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