We have purchased New TATA 709 from Dada Motors in which we got the tyres of BT112 7/50 of Birla company. We started to use our Tata 709 on 9-2 and after 2 days our 2 tyres got damaged. I have submitted these 2 tyres to Birla tyres office through Dada Motors reference letter in Ludhiana having Address: SCO-91, Transport Nagar, Ludhiana for the replacement
At the time of submission, the representative at Birla said you will get these replaced tyres within 2-3 days. After 2-3 days, they said your one tyre got rejected by the engineer and you will get only one new replaced tyre. First of all we don’t know on what basis they have rejected one tyre and when asking for another tyre they said we don’t have stock of BT112 7/50 right now and you will get it within 1-2 days. After calling many times, they always said we don’t have stock of it. Even i requested to their Engineer "Mr. Vivek chattarji" to either arrange the tyre from your dealer network or give me cash against that tyre but he refused for that.
After many days they called me and said we got one tyre which is having different model and you have to pay extra for it. We are unable to understand why the company do not have stock of BT112 7/50 from last 50 days and if company don’t have stock then why the customer have to suffer for it. It is our bad luck to have a Birla tyre in our new vehicle. The company do not think that the customer is suffering from last 50 days and we have do something for him but surprisingly they do not even called me single time to update the status. Please help us and replaced our two tyres.
0 comments