On July 19, we had booked a return flight for 5 members of our family, from Kolkata-Miami-Kolkata, onward journey October 1 and return on October 17, with British Airways, online booking service at Gurgaon over phone. Booking reference YGV3IX valid till July 23.
Today afternoon, BA agent in Gurgaon, Ms Bharti, split the booking into two to facilitate credit card booking. The new reference no.s given to us were YGV3IX for 3 passengers for Rs.1.83 lacs and ZMWH8S for 2 passengers for Rs. 1.18 lacs.
BA agent Anwar took our credit card details of HDFC bank along with our CVV numbers to issue the tickets.
However, at around 7.30 pm another BA agent called to say that they are not able to issue our tickets and that our booking was being cancelled with immediate effect. The reason given: they could not contact the credit card issueing bank!!
The experience has left me aghast. My booking valid till 23 July is gone. The agents have refused to hold the rates for us. On contacting HDFC we were told that BA had not contacted them and confirmed that both the cards had more than clear balance for the said transaction.
Now we are forced to look for other options in other airlines with escalated rates over the weekend.
Moreover, I fear for the misuse of my card as all details including cvv numbers were taken from us by agent anwar of BA.
Perhaps it is a blessing that our booking got cancelled, God knows what would have transpired had our ticket been booked on an airline who are not transparent or educated or sensitive to customer service.
By a copy of this mail, I seek redressal for the deep problem I have been put into by British Airways and their customer hostile policies.
I certainly intend to file for compensation for damages.
Sincerely yours,
Joyeeta Bose
Tower 2, Flat 3C, South City Garden, Kolkata - 53
([email protected])
919903955270
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