On 10th May, I had traveled to Singapore from Mumbai with my family and friends in all 13 persons by Singapore Airlines. I have selected Singapore Airlines under the expectation of the best of the services and very much conscious about the customer service. But to my surprise, first of all when we were traveling our TV was not working through out our journey. Secondly they offered some Kris shop gift voucher of 75S$ per passenger to be redeemed against shopping from On Board Kris shop list but catalogue mentioned one product price of 45 S$ but they first took 55 S$ from me and latter when I complained they refunded 10 S$ after lot of conversation and convincing. Thirdly though Singapore Airlines wants to offer lot of privileges as token of good memory of traveling in Singapore Airlines in the form of Boarding Pass Privileges but to my surprise neither of this benefits are being informed/ conveyed to the passengers and in a way deprived the customer of the benefits which Singapore Airlines claims to give to its passengers but due to lack of transparency and lack of informing to the passengers about their right to bunch of privileges which they are otherwise entitled to with boarding pass but don't get as they are not so informed either by check in people nor by inflight announcing staff nor even by advertisement or hangouts or displays at the counters of various establishments/ attraction centres who are supposed to give discounts to passengers of Singapore Airlines. All the above incidence suggests that this is not good corporate governance and is also not a good customer service where in customer is deprived of his fundamental right of being informed.
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