I had booked an online ticket for Kingfisher airlines from Lucknow to Mumbai (PNR no: IIGTPO) for flight at 09:30 am 26 Dec to get my onward flight Mumbai to Doha (Gulf air) at 17:15 hrs.
When I tried boarding in Lucknow airport, Kingfisher airlines staff asked for credit card which was used to book ticket as the booking was done using my brother credit card, so I show him copy of credit card (blackout CVV no) authorization letter signed by my brother. But airlines staff did not accepted it saying that they need to verify both front and back side of card and cancelled my booking and insisted me purchase new counter ticket worth INR 12000.00. Later I any how managed to get copy of card from my brother via email at around 09:00am and shown them the copy of card but they insisted me to forward the email to their personal email ID which is [email protected] and [email protected] considering my helpless situation they forcefully forward the email with credit card front and back side with cvv no their email.
Later at last movements around 09:15 am they give me boarding I informed them several times to ensure that my checked baggage is loaded to air craft so that I can get my onward flight. The Kingfisher airlines staff every time ensured me that ok it is loaded to aircraft and I will receive in Mumbai. Any way I landed Mumbai on time at 11:30 am.
SCENE NO.2
When I arrive Mumbai by around 1130 hrs I was shocked to see that my baggage was not in conveyer belts. On noticing this I approached to Kingfisher ground staff who started giving me excuses. When I inform them that I have another flight from Mumbai to Doha by Gulf Air at 1715 hrs on the same day i.e., 26 Dec and I should arrive 3 hours advance for boarding, they started giving me assurance to arrange my baggage by 1530 hrs and explain me that they will speak with Gulf Air to manage late boarding. Unfortunately I did not get any baggage at 1530 hrs and atlas one flight arrived at 1630 hrs and I got my baggage by around 1645 hrs (approx) as a result I lost my Gulf Air flight no GF65 at 1715 hrs which result me a loss of Qatar Riyal 729.00 = IRS 9112.00 (approx). The embracing things at Mumbai airport arrival was: 1) frequent false commitment by ground staff to arrange my baggage and managing boarding to Gulf Air. 2) Morning shift staff finished duty without handing over my issue to afternoon staff. 3) Afternoon staff was not aware of inconvenience caused to me. 4) Very bad and unprofessional behavior and approach towards passengers, of both morning and day shift staff. 5) At all time I observed that the Kingfisher staff was trying to push me out of airport and get rid of problems rather than helping me. Later I purchased a counter ticket of Emirates Air from Akbar travel worth INR 13900.00 (emirates flight from Mumbai-Dubai-Doha at 2230 hrs) and arrive Doha on 27 Dec at 0230 hrs instead of arriving Doha by Gulf Air on 26 Dec at 2125 hrs.
Later I filed online complain in Kingfisher airlines and get some correspondence but no effective solution to this problem and inconvenience caused to me.
Please find below series of email conversation between me and kingfisher airlines.
Regards'
Mohammed Ishraq
97477203637
97466524007
Dear Ms. Neha,
With reference to series of trailing email I did not receive any further correspondence from your end which questions professionalism of kingfisher airlines.
Regards
Mohammed Ishraq
97477203637
97466524007
&-- Forwarded Message &-
From: hayat nizami
To: [email protected]
Sent: Tue, 25 January 4:50:33 PM
Subject: Re: Issued: 315175: Check-in
Dear Neha,
Thanks for your reply, My mobile no 97477203637 is working 24x7 may be during my duty hours it may be out of coverage area any way please note down my alternate no 97466524007. I am very much comfortable if you call me any time between 09:30 AM to 11:30 PM (India time).
Due to any reason if my mobile is out of coverage area then I prefer you to call me after 04:30 PM (India Time)
Regards'
Mohammed Ishraq
97477203637
97466524007
From: "[email protected]"
To: [email protected]
Sent: Tue, 25 January 4:30:22 PM
Subject: RE: Issued: 315175: Check-in
Dear Mr. Ishraq,
Thank you for your further correspondence to us
We have been trying to get in touch with you on 0097477203637; however we are unable to get through. Kindly advise an alternate contact number and a convenient time so that we may speak with you.
We look forward to your reply.
Best Regards,
Neha Bora
Guest Commitment
Kingfisher Airlines
“This message (including any attachments hereto) is confidential and intended solely for the addressee (s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message.”
&-- Original Message &--
From: [email protected]
To: [email protected]
CC :
Sent : 15 Jan 00:45:17:000
Subject: Check-in
Dear Neha,
Any update on below issue?
Regards'
Mohammed Ishraq
97477203637
From: "[email protected]"
To: [email protected]
Sent: Sun, 9 January 10:04:10 PM
Subject: RE: IssueID : 315175 : Check-in
Dear Mr. Ishraq,
Thank you for your further correspondence to us.
Your comments have been forwarded to the concerned team and the matter is currently being looked into.
We would request you to give us some time and we will revert to you soon.
Best Regards,
Neha Bora
Guest Commitment
Kingfisher Airlines
"This message (including any attachments hereto) is confidential and intended solely for the addressee (s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message."
&-- Original Message &--
From: [email protected]
To: [email protected]
CC :
Sent : 08 Jan 16:57:40:000
Subject: Check-in
Type of Feedback: Grievances
Subject: Baggage Handling
Name: Mohammed Ishraq
Email add: [email protected]
Phone : 97477203637
Comments & Suggestions: Dear Mr. Malya & Miss. Neha, First of all I would like to pay thanks for your call on my previous complain (ID 315175) With reference to my previous complain (ID 315175) and telephonic conversation with Miss. Neha (Manager Chairman's Office in Mumbai) I would like to notify you about my swcond horrible experience on arrival at Mumbai airport. As i informed you earlier regarding my horrible experience at Lucknow airport which turned disaster for me in Mumbai arrival causing Incontinence, Delay, frustration and money loss because of unprofessional way of baggage handling and false commitment by ground staff. The issue is when I arrived Mumbai by around 1130 hrs I was shocked to see that my baggage was not in conveyer belts. On noticing this I approached to Kingfisher ground staff who started giving me excuses. When I inform them that I have another flight from Mumbai to Doha by Gulf Air at 1715 hrs on the same day i.e., 26 Dec and I should arrive 3 hours advance for boarding, they started giving me assurance to arrange my baggage by 1530 hrs and explain me that they will speak with Gulf Air to manage late boarding. Unfortunately I did not get any baggage at 1530 hrs and atlas one flight arrived at 1630 hrs and I got my baggage by around 1645 hrs (approx) as a result I lost my Gulf Air flight no GF65 at 1715 hrs which result me a loss of Qatar Riyal 729.00 = IRS 9112.00 (approx). The embracing things at Mumbai airport arrival was: 1) frequent false commitment by ground staff to arrange my baggage and managing boarding to Gulf Air. 2) Morning shift staff finished duty without handing over my issue to afternoon staff. 3) Afternoon staff was not aware of inconvenience caused to me. 4) Very bad and unprofessional behavior and approach towards passengers, of both morning and day shift staff. 5) At all time I observed that the Kingfisher staff was trying to push me out of airport and get rid of problems rather than helping me. Later I purchased a counter ticket of Emirates Air from Akbar travel worth INR 13900.00 (emirates flight from Mumbai-Dubai-Doha at 2230 hrs) and arrived Doha on 27 Dec at 0230 hrs instead of arriving Doha by Gulf Air on 26 Dec at 2125 hrs. One more thing with reference to my previous complain regarding forwarding of my email with copy of credit card attached from my inbox to Kingfisher airlines staff's personal and official emails. Please note the email ID on which the email was forwarded is (FYI) [email protected] and [email protected]. As I understand that either Airlines or any one does not have right to keep someone else credit card copy for their records and doing it forcefully by understanding someone’s helpless situation. And this is illegal too. May I have an assurance that my credit card will not misused by Kingfisher airlines staff or any friend or relative of Kingfisher concerned staff. I request you to investigate this issue and take action against such irresponsible employees to prevent any possible further incontinence to any passenger and to keep a good name in competitive market. I request to compensate me for incontinence, frustration, and Time & money loss due to Kingfisher airlines. Looking ahead for your positive response. Regard's Mohammed Ishraq
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