I DELIVERED MY TATA NANO CAR FOR SERVICING AT "GHOSH BROTHERS" SERVICING CENTER, "GUWAHATI" ON 27.08.11 AT 9.00 AM . THE PROBLEM WAS RELATED TO CLUTCH, WIPER WASH AND HORN. THE COMPLAINT WAS REGISTERED BY A SERVICE ADVISOR "Mr. Dhiraj Kalita", THE MOST INCOMPETENT EXECUTIVE I HAVE COME ACROSS. NEITHER THE CAR WAS INSPECTED NOR THE COST PROFILE OR DELIVERY TIME WAS SET. THE GHOSH BROTHER'S SERVICE STATION IS FILLED UP WITH INEXPERIENCED, FOUL MOUTHED AND IGNORANT WORKERS FROM TOP TO BOTTOM. I EXPERIENCED IT, WHEN NOBODY CONTACTED ME FROM WORKSHOP FOR ENTIRE 3 DAYS . MY CALLS TO THE WORKSHOP AND SO CALLED SERVICE ADVISOR GREETED BY ENGAGEMENT TONES. WHEN I FINALLY ABLE TO CONTACT THE SERVICE ADVISOR ON 29th. EVENING AT 5.00PM AND TALKED STRONGLY ABOUT THIS
DISMAL ATTITUDE TOWARD CUSTOMER, IN MOST UNDIGNIFIED MANNER OF AN EXECUTIVE, HE TOLD ME, NOT TO SCREAM IN PHONE AND THAT HE COULD NOT DO ANYTHING AS HE WAS IN LEAVE. HOWEVER WITHIN 5 MINUTE OF MY CALL, I RECEIVED A MESSAGE THAT THE CAR WAS READY FOR DELIVERY. I TOOK DELIVERY OF THE CAR AROUND 6.30 PM (29.08.11) AND SAW THAT THE PROBLEM THE CAR HAD COULD BE SOLVED WITHIN FEW HOURS, INSTEAD THE WORKSHOP KEPT IT FOR THREE LONG DAYS WITHOUT COURTESY OF A CALL TO IT'S CUSTOMER. THIS IS NOT THE 1st EPISODE OF BAD EXPERIENCE WITH TATA SERVICE, IN FACT IN ALL EARLIER SERVICING APPOINTMENT ALSO, THE WORKSHOP BEHAVED WITH MOST UN ETHICAL MANNER. IN FEW OCCASIONS THEY EVEN TOOK MY SIGNATURE IN A BLANK EVALUATION SHEET. TATA MOTORS SERVICE QUALITY HAS REALLY CREATED A DE TASTE TOWARDS THIS COMPANY, WITHIN THIS SHORT PERIOD OF EXPERIENCE WITH NANO. I AM THINKING TO SELL OFF MY NANO, AS SOON AS POSSIBLE, AND NEVER TO BUY A TATA VEHICLE IN MY LIFE. BEING A SENIOR OFFICER IN STATE GOVERNMENT, I AM SURE, I COULD DIVERT AT LEAST 50 CLIENT YEARLY FROM TATA MOTORS TO OTHER CAR COMPANIES, AND THAT WAY SAVE THEM FROM THE TROUBLE I, AM FACING.
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