This is to inform you that :-
1. Vide your LR No.008645 dated 17.3. I had booked my Household articles from Delhi to Cochin through CARAVAN PACKERS AND MOVERS .
At the time of booking, they quoted us a total amount of Rs.33, 000, which included an amount of Rs.5, 000 towards unloading and settling the articles at Cochin. They also promised us that the material would get delivered at Cochin on 28th March.
However, after tremendous follow up, the articles were delivered the articles only on 31st March at 8 PM. On arrival, we were informed that we would have to arrange labour for unloading on our own though we had already paid the amount to them in advance. We spoke to Mr Jinu John in their Delhi office we confirmed that if we pay the money now, they would arrange for a refund later.
I paid the amount (Rs 6000) to the labour and also mentioned the same on the LR copy.
When the goods were finally unloaded, it was found that the sofa legs, fridge leg and cot's leg were damaged. We had to spend Rs 3000 for repairing the same. The goods were insured as per Caravan policies.
Also note that at the time of booking, we were assured that the material would be delivered at Cochin on 28th March. On reaching Cochin on 28th, we found that that the materials have not reached. Everyday till 31st March, we were assured that the goods will reach same day. We had to stay in a hotel where we had to pay Rs 4000 for 4 days.
In total I have paid Rs 13000 extra along the amount of mental harrassment that I have undergone.
From 31st March till today, (17th April'2010), I have been repeatedly following up with them for the refund. Everyday Mr Jinu John and Mr John Mathew (9310260277) promise that the refund is being proceeded, however, till date nothing has been done.
I would like the Indian Consumer Complaints forum to kindly address this issue and help me in getting justice from a fraud company like CARAVAN PACKERS and MOVERS .
Thank You
Mrs Kalliani Kutty
Ph : 0806133258
Mr Sasi Kumar
Ph : 09840673308
Ms Rohini Chandola
9818211137
5. I very much regret to inform you that because of Caravans deal like this, as mentioned above in para 2, 3 and 4, I have got a total loss of Rs.13, 000/-.
I would now request you to kindly arrange to send me a cheque for Rs.13, 000/- immediately. Please arrange the cheque and call me, enabling me to send my person to your Office for collecting the same.
Thanking you,
Yours faithfully,
(T. RADHAKRISHNAN)
COCHIN
Cell: 08086133258
Cell: 08086133259
0 comments