I had the worst experience today for having booked a Meru Cab to pick me from Kagadasapura and drop me to Sanjay Nagar in Bangalore. The cab was scheduled for 08.30am and I was glad to see the sms on my mobile with the details of the cabbie. I quickly gave the driver a call and to my utter surprise he replied saying that he cannot make it and to call the the office and convey the same message. Apparently this would prompt the office to route another cab in the nearby vicinity. I called the customer care and ther executively politely apologised and offered to assist with another cab in the nearby. I got another sms with the details and I quickly called the driver. Apparently he was somewhere in Domlur and did not have a clue of any of the roads or landmarks in Bangalore. After having talked to the driver in all the languages and make him understand the road and having spend a good 15 minutes, I was certain that the cab was not going to reach my home at 08.30. Since time was against me, I quickly called the customer care to cancel the booked and opted for a rick drop.
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