2 weeks back I have purchased a new Ford Figo Titanium in Cauvery Ford Showroom Bangalore. Before the Booking Mr. Rakesh and Mr. Dayanand (Sales Executives) promised me that they promised me that Vinyl Seat Covers and Car body cover shall be given free (instead of Cash Discount) at the time of the Delivery. Ofcourse, the seat covers were fitted and Gave me a Body Cover. I went home and tried to cover the Vehicle with the given Body Cover. The Body Cover is of very, very ordinary quality ie., doesn't fit properly, the stiching is of low quality and in a hapazard manner, the elastic at the edges were fully worn out (means did not work). I can say that they have given a cover much bigger in size and absolutely not fitting for Ford Figo at all. The next day I went to the Showroom and shown the Body Cover to their Manager and these Executives and explained to them. They answered me that this are the covers they have in their stock. I raised at voice to the top of the building and their Manager told me that by mistake the ordered lot of the Body covers are not in exact quality and shape.By next week, they shall get new stock and shall give me that. But till now nobody has called me and yesterday I had called the sales executive who was interacting with me Mr. Dayanand and informed about this and he told me that he shall get back to me in 15 mins and it is more than 24 hrs none of them has called till now. The worst thing is that
1) these guys make all false promises to the public
2) There should be a fraud in the Company accepting such low quality and improper sized Body Covers. that means, their Purchase department is functioning fraudulently and purchasing low quality products from the Sellers. Their are doing some golmal which may be in collision with the Showroom Owner or not GOK (God only knows).
3) After paying Rs.7.3 Lacs and purchasing the vehicle, they are unable to keep the promise for this small item which has really made me very very unhappy about their attitude because they are trying to fool me which matters a lot. Though this is very less worth compared to the Car value, but look at these ways of fooling the public by making false promises. They also tried to establish that this is how a body cover shall be as if I am a novice in the Car Industry. I demostrated in front of them all the faults of the body cover and later unwilling accepted their faults but till now not solved the problem. I wish that the Ford India Private Limited should take an action on these guys cos they attitude really never allow us to recommend to others about either the product of Ford or the Showroom. This can drastically reduce your sales and goodwill, though you might be happy that your sales may not be affected by people like me and all is well at your end. Mind you, this shall be only a temporary stage of sales for you. Kindly look in the matter immediately.
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