I have booked a ticket from Mumbai to Shrinagar which was scheduled at 11.00am and I was supposed to reach 45 minutes prior to the flight. And due to traffic jam on the gate of airport I reached 5 mins late at 10.20am. Despite my several request they didn't allow me for the boarding pass, wherein many times I waited on the airport for the delay caused by them without any complaint or compensation. Further when I asked for the refund, I got the reply from Indigo as, once a booking is made, the basic fare and all IndiGo surcharges paid are non-refundable. If you do not check in for a flight at least 45 minutes prior to its scheduled departure time, this total amount will get forfeited. You are, however, entitled to a refund of the Government of India applicable amount of the Passenger Service Fee (PSF) and the User Development Fee (UDF).
I failed to understand that why should I pay for the taxes which I could not even able to enter the airport. the taxes were clearly bifurcated as follows in the ticket I booked.
Error! Filename not specified.
Easy Trip Planners Pvt. Ltd
Building No. 460
F.I.E Patparganj Industrial Area
New Delhi - 92
India
Delhi - 110088
India
[email protected]
01143030303
Booked On: 10 July
Error! Filename not specified.
Airline PNR:6E-LIF8AH
Passenger Name (s)
1. Jha / Shashi Mr (ADT)
2. Agrawal / Mayur Mr (ADT)
OutBound Flight
Flight Number
IndiGo 6E - 447
Departs:
Mumbai on Tuesday 24/07 at 11:00 Hrs
Arrives:
Srinagar on Tuesday 24/07 at 13:40 Hrs
Fare Details
Total Fare :
INR 11816
Basic Fare :
INR 2150 x 2 Adult
Tax :
INR 7516
Txn Fee :
INR 0
Service Tax :
INR 0
Please note:
Terms and conditions of IndigoAir :
·
All Guests, including children and infants, must present valid identification at check-in.
·
Check-in begins 2 hours prior to the flight for seat assignment and closes 75 minutes prior to the scheduled departure.
·
Carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier.
·
Indian allows its Guests to check-in up to 20 kg of luggage per paying passenger. Baggage in excess of 20 kg is subject to a fee to be paid at the airport at check-in.
·
Cancellation Charges shall be as per airline rules.
·
For any queries please contact IndiGo at 18001803838/9910383838 for all MTNL/BSNL phones
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