Inconsumercomplaints.com » Cars & Transport » Review / complaint: Mediasys - Compalint against Goindigo | News #403401

Mediasys
Compalint against Goindigo

Dear sir,

It was regarding Goindigo air line though my flight was on 30th March around 12.10 afternoon. I was reached there around 11.45 am. In ticket they are mentioned that in 2o min. also i can depature. When i reached they told me you cant entered in Flight.

Boarding gates close 20 minutes prior to the scheduled time of departure. Please report at your departure gate at the indicated boarding time. Any passenger failing to report in time, may be refused boarding privileges.

They are the matter also printed in my ticket. so please help me out for refund my money.

from IndiGo Customer Relations

to Kiran Rathod

date Wed, Mar 31 at 9:38 AM

subject RE: Your IndiGo Itinerary - C3MTAC

mailed-by goindigo.in

hide details 9:38 AM (2 hours ago)

Dear Mr. Rathod,

Thank you for choosing IndiGo.

At the outset, we sincerely regret the inconvenience caused to you.

IndiGo stands for three things: fares that are always affordable, reliability, and taking the hassles out of travel.

Among the actions IndiGo takes that allow us to offer affordable fares on every flight and on every day is to offer only non-refundable fares, and that means we charge people who don’t show up 30 minutes prior to departure. Our call centre staff, and our travel partners are trained to make customers aware that every single fare offered by IndiGo is non-refundable, and those passengers who don’t check in for their flight thirty minutes or more before its scheduled departure are considered “no shows”. Likewise, the same is also mentioned on our website under carriage of contract, to facilitate internet users, so that while making a reservation on the internet, the user can agree to terms and conditions and then proceed with the booking.

Since the fare and surcharges are forfeited, we will be refunding the passenger service fee of Rs.221 per person per sector and Rs. 375 towards User Development Fee back to the credit card use din reservation.

We realize you may not agree with the current policy, but we feel strongly that it is this sort of discipline that allows us to bring consistently affordable fares, every day.

Thank you for choosing IndiGo, and taking the time to communicate with us.

Best Regards,

Ruchika Dahiya

Customer Relations

InterGlobe Aviation Limited ("IndiGo")

Tower C, 3rd floor Global business Park

MG- Road Gurgaon - 122001

Haryana

Fax: 0124-4068536

IndiGo crowned as ‘Most Admired Travel Product of the Year 2009’ by SATTE at SATTE Achievers Awards.

From: Kiran Rathod [mailto: [email protected]]

Sent: Tuesday, March 30 6:07 PM

To: IndiGo Customer Relations

Subject: Fwd: Your IndiGo Itinerary - C3MTAC

- Hide quoted text -

Dear Sir,

Please explain me why it was mentioned in my ticket. I want full refund against my returns ticket Hyd to Mum.

Boarding gates close 20 minutes prior to the scheduled time of departure. Please report at your departure gate at the indicated boarding time. Any passenger failing to report in time, may be refused boarding privileges.

&&&- Forwarded message &&&-

From: IndiGo

Date: Tue, Mar 30 at 2:21 PM

Subject: Your IndiGo Itinerary - C3MTAC

To: [email protected]

Visit us @ goIndiGo.in or Call (0) 99 10 38 38 38

Toll free 1 800 180 38 38

Booking Reference C3MTAC

A copy of this itinerary is required at check-in with a valid photo id for each person travelling.

For detailed terms and conditions, log on to www.goindigo.in

Check Your Flight Timings: Weather conditions like fog may cause change in flight schedule. To minimize inconvenience, passengers are requested to check flight status before leaving for airport.

To know flight status on the day of departure, contact our 24 X 7 call centre, logon to website or send an sms to 566772 in the following format: "ST[space](3 digit flight number)[space](date of flight as ddmm)". For example: to know the status for 6E-333 for 11th December send

"ST 333 1112" to 566772

Important Information: Besides valid photo identification, please note the following additional requirements for bookings made using credit cards. Any failure to do so, for any reason whatsoever, shall result in IndiGo denying boarding privileges to the customer/passengers (s).

1. Indian Credit Cards: Customers are required to present the credit card or a photocopy of the credit card used to pay for the booking, at the time of check-in.

2. International (Non-Indian) Credit Cards: Credit Card holders are required to be a part of the travelling party and present the physical card at the time of check-in.

IndiGo Passenger (s)

Mr Kiran Rathod

IndiGo Flight (s)

Flt #

Date

From

To

Depart

Arrive

Seat #

6E258

27Mar10

Mumbai (BOM)

Hyderabad (HYD)

15:20

16:40

06D

6E257

30Mar10

Hyderabad (HYD)

Mumbai (BOM)

12:10

13:40

28D

IndiGo Fares

Base Fare

1, 890.00

Passenger Service Fee

450.00

Airline Fuel Charge

2, 700.00

Transaction Charge

100.00

Tax

0.00

User Development Fee

475.00

Total Price

5, 615.00

Total Payment

5, 615.00

IndiGo Information

We recommend you check-in AT LEAST 2 Hours prior to departure.

Check-in at www.goindigo.in is available. This option is for cabin baggage only. Not available for customers with infants or groups.

For all departures except from Jammu and Srinagar, failure to check-in 30 minutes prior to the scheduled departure time will result in your booking being cancelled and the fares and surcharges retained. For departures from Jammu and Srinagar, you need to check-in at least 45 minutes prior to the scheduled departure.

Boarding gates close 20 minutes prior to the scheduled time of departure. Please report at your departure gate at the indicated boarding time. Any passenger failing to report in time, may be refused boarding privileges.

Changes/cancellations permitted more than two (2) hours prior to departure with payment of change/cancellation fee and difference in fare if applicable.

A security search is compulsory.

Your booking is non refundable and Name changes are not permitted.

A selection of vegetarian & non-vegetarian wraps, malabar parathas, sandwiches, flavored cashew nuts, cakes, potato sticks, samosas (veg. only) and cold beverages may be purchased on board.

If booked through a Travel Partner, a non-refundable transaction fee will be collected directly by the Travel Partner.

Free baggage allowance 20kg checked baggage and 8kg (max dim 115cms) hand baggage. No piece system applies.

This booking is governed by IndiGo's fare rules and Conditions of Carriage that are available from Airport Counters, IndiGo Shops or www.goindigo.in

Flight schedules are subject to change and approval by authorities.

IndiGo reserves the right to deny boarding if credit card information is not supplied at check-in.

Flight Delays or Cancellations

IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without incurring any liability in damages or otherwise to the Customers or any other person whatsoever. Sometimes circumstances beyond IndiGo? s control result in flight delays, reschedules or cancellations. In such circumstances, IndiGo reserves the right to cancel, reschedule or delay a flight without prior notice. Circumstances beyond IndiGo? s control can include, without limitation, weather, air traffic control, mechanical failures, acts of terrorism, acts of nature, force majeure, strikes, riots, wars, hostilities, disturbances, governmental regulations, orders, demands or requirements, shortages of critical manpower, parts or materials, labour unrest, etc. IndiGo does not connect to other airlines and is not responsible for any losses incurred by Customers while trying to connect to or from other airlines. If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours, a Customer shall have to right to choose: a refund, or a credit for future travel on IndiGo, or re-booking onto an alternative IndiGo flight at no additional cost subject to availability. In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, a Customer shall have the right to choose: to remain at the transit station and to be re-booked onto an alternative IndiGo flight to the final destination at no additional cost subject to availability, or to remain at the transit station and accept a partial refund for the portion of the flight not completed, or to return to the point of origin and receive a refund, or a credit for future travel on IndiGo, or re-booking onto an alternative IndiGo flight at NO additional cost subject to availability. Please note that in the event of flight delay, reschedule or cancellation, IndiGo does not provide compensation for travel on other airlines, meals, lodging or ground transportation".

IndiGo now introduces flights to Jammu & Srinagar. IndiGo operates 170 daily flights to 22 destinations with a fleet of 25 brand new aircraft.

%%%%%%%%%%%%%%%%%%%__

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Company: Mediasys

Country: India   State: Maharashtra

Category: Cars & Transport

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