I had gone to Chennai airport to send off my cousin on, the fight was around 9.40 PM we bought visitor pass at the Gate 1 Domestic departure terminal @ 9.05 PM. As the flight was delayed by 30 mins hence it was not scheduled to fly on time so we had decided to stay back. Five minutes before 10.00 PM the security official at the Gate 1 didn't allow us to stay in at the visitor's lounge calming that visitors are not allowed after ten. We enquired him whether is it written officially any were about the time line, he refused to answer but insisted me & my family to vacate. I told him as per your comment also we still have 5 mins to ten but he refused and didn't allow us for a minute even.
I tried to reach Airport officials to register a complaint on the same but Airport manager didn't give any feedback form or complaint registration, they only guided me to call a toll free no.18004256464. I called that no. then and there itself. (it was a automated voice recording system) i voiced over my detail complaint in that toll free but didn't get any acknowledgement no# and all. So i'm not even sure whether the complaint is registered or not.
My grounds for the complaint: Visitor pass ticket says its valid for 2 hours and i was chucked out by a security within 50 mins stay, out of the lounge (ticket purchase time around 9.10 & chucked around 9.55). No where it says visitors cannot stay after 10 (meaning no sign board or not even imprinted in that ticket as such). and the security official insulted me & my family by literally sending out of the lounge.
I do have the security's details & visitor pass details with me, if anybody could help me out in registering a complaint or take formal actions. i'm ready to provide the details.
Thanks,
Dhinakaran
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